Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Lean Six Sigma in the service credit business: A case study on how the DMAIC method should be adapted on an already existing process at Hoist Finance
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
2016 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

The project degree is written within the department of Industrial Engineering & Management at Uppsala University. The object with this study is to improve the current capabilities of the Internal Collection process at the service credit company Hoist Finance with the improvement methodology Lean Six Sigma and associated DMAIC cycle. In order to find out how the methodology should be adapted a case study and a literature study was carried out. The literature study was about previous research in the area of processes, Lean Six Sigma and the company Hoist Finance. The case study was performed over 4 months at Hoist Finance in the operational excellence team to understand how the methodology should be used on the company. The degree project shows great potential to apply the methodology to improve the process and if the recommendations on how the process should be performed is implemented, the process time can be reduced with 25 days and the costs with 23.34 euros per debt.

Place, publisher, year, edition, pages
2016.
Series
UPTEC STS, ISSN 1650-8319 ; 16003
Keyword [en]
Lean Six Sigma, DMAIC, Processes, Service business, Debt collection, Finance
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:uu:diva-282117OAI: oai:DiVA.org:uu-282117DiVA: diva2:916428
External cooperation
Hoist Finance
Educational program
Systems in Technology and Society Programme
Supervisors
Examiners
Available from: 2016-04-06 Created: 2016-04-02 Last updated: 2016-04-06Bibliographically approved

Open Access in DiVA

fulltext(4971 kB)369 downloads
File information
File name FULLTEXT01.pdfFile size 4971 kBChecksum SHA-512
019f5612b17901290212016b3e5adfb96035e63a2bb3b8bf1bd2f3d523e3cb31f58aa0af63067f863b2b7656da04faf5f3e2ce2e1f6b4247944c67090987c435
Type fulltextMimetype application/pdf

By organisation
Industrial Engineering & Management
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar
Total: 369 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 668 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf