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Biståndshandläggares upplevelser av sitt handlingsutrymme inom äldreomsorgen: En kvalitativ studie
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Social workers experience of their discretion in elderly care : A qualitative study (English)
Abstract [sv]

Syftet med studien var att få en djupare förståelse för hur biståndshandläggare inom äldreomsorgen upplever sitt handlingsutrymme utifrån gräsrotsbyråkratens roll samt att identifiera vilka faktorer påverkar handlingsutrymmet. Fem intervjuer med sju informanter, varav sex kvinnor och en man, har genomförts och studien har en kvalitativ ansats. Analysen av resultatet visade att handlingsutrymmet ökar eller minskar vilket beror på ett antal identifierade faktorer. Dessa faktorer är: bakgrund, stödfunktioner, påtryckningar, reglementen och arbetssätt. I studien beskrivs hur handlingsutrymmet utförs och hur det upplevs av informanterna. En konsekvens av ett litet handlingsutrymme är att biståndshandläggarnas position mellan myndighetens uppdrag och medborgarnas behov kan bidra till stress. 

Abstract [en]

The aim of this study was to gain a deeper understanding of how social worker in elderly care experience their discretion based on the street-level bureaucrats role and to identify the factors affecting the discretion. Five interviews with seven informants, six women and one man, have been completed and the study has a qualitative approach. The analysis of the results showed that the discretion increases or decreases due to a number of identified factors. These factors are: the background, support functions, pressure, regulations and practices. The study describes how the discretion is performed and how it is perceived by the informants. A consequence of a small discretion is that the social workers position between the authority´s  mission and the needs of citizens can contribute to stress.

Place, publisher, year, edition, pages
2016. , 37 p.
Keyword [en]
Street-level bureucrats, discretion, social worker, emotional labour
Keyword [sv]
Gräsrotsbyråkrat, handlingsutrymme, biståndshandläggare, emotionellt arbete
National Category
Social Work
URN: urn:nbn:se:kau:diva-40974OAI: diva2:909298
Subject / course
Socialt arbete
Educational program
Bachelor of Science in Social Work (210 ECTS credits)
Available from: 2016-03-15 Created: 2016-03-05 Last updated: 2016-03-15Bibliographically approved

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