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Klarar polisen krisen?: En kvalitativ textanalys av polisens kriskommunikationsretorik
Jönköping University, School of Education and Communication, HLK, Media and Communication Studies.
Jönköping University, School of Education and Communication, HLK, Media and Communication Studies.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Can the police handle the crisis? : A qualitative textual analysis of the police´s rethorical crisis communication (English)
Abstract [sv]

Syftet med denna studie var att ur ett public relations-perspektiv studera polisens kriskommunikationsretorik i samband med kritik från allmänheten. Denna uppsats har utgått från två fall; fallet i arresten och kvinnoregistret. I uppsatsen har en kvalitativ textanalys använts på sammanlagt 14 texter från polisens egna kanaler. Den teori som använts för att urskilja vilka försvarsstrategier som polisen använt i materialet är image restoration theory. Dessutom har ett public relations-perspektiv använts för att förstå varför försvarsstrategierna använts samt för att belysa ett annat relevant public relationsbegrepp, nämligen öppenhet. Resultatet av analysen blev bland annat att polisen i båda fallen var konsekventa med sin information och att de använt en strategi mer än andra i respektive fall. En slutsats som dras är att allmänhetens förtroende är mycket viktigt för polisen. En annan slutsats som dras är att öppenhet anses vara viktigt, inte bara av tidigare forskning, utan också av polisen själv.

Abstract [en]

The purpose of this study was by using a public relations perspective study the Swedish police’s crisis communication when criticism from the multitude has occurred. This thesis point of departure has been two cases; fallet i arresten and kvinnoregistret. A qualitative textual analysis has been made on 14 articles from the police homepage and Facebook. The theory that has been used to distinguish what image repair strategies that the police has used is image restoration theory. A public relations perspective has also been applied to produce an understanding for why the image repair strategies has been used, as well as to provide the thesis with another concept important to public relations; openness. The result of the analysis has been among other things that the police in both of the cases were consistent with their information and that they primarily has used one of the image repair strategies. A conclusion is that the multitudes confidence in the police is very important for the police. Another conclusion is that openness is considered important, not only to previous researchers but by the police itself.

Place, publisher, year, edition, pages
2016. , 49 p.
Keyword [en]
crisiscommunication, confidence, crisis of confidence, the Swedish police, democracy, image restoration theory
Keyword [sv]
kriskommunikation, förtroendekris, förtroende, polisen, demokrati, public relations, image restoration theory
National Category
Media and Communications
Identifiers
URN: urn:nbn:se:hj:diva-29498ISRN: JU-HLK-MKA-1-20160041OAI: oai:DiVA.org:hj-29498DiVA: diva2:906130
Subject / course
HLK, Media and Communication Studies
Supervisors
Examiners
Available from: 2016-02-26 Created: 2016-02-23 Last updated: 2016-02-26Bibliographically approved

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CiteExportLink to record
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Citation style
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