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The Computer Says No!”: A Case Study on Automated Decision-making in Public Authorities
School of Management and Engineering, Linköping University, Linköping, Sweden .
Örebro University, Orebro University School of Business, Örebro University, Sweden. (CERIS)ORCID iD: 0000-0002-6373-7793
Örebro University, Swedish Business School at Örebro University. (CERIS)ORCID iD: 0000-0003-2304-7170
2016 (English)In: 2016 49th Hawaii International Conference on System Sciences, IEEE conference proceedings, 2016, 2903-2912 p.Conference paper (Refereed)
Abstract [en]

 In e-government automated decision-making increases, forming part of a trend towards “smart” and self-regulating systems. This necessitates the introduction of new relationships and practices, challenging the division of responsibilities in public administration. Using a case study approach, this paper elaborates on implications of automated decision-making for professional officers in a Swedish public organization. We conclude that automation should be framed in relation to the rules of law and ethics of justice. Furthermore, the roles and competences of professionals are changing, with automated systems beginning to resemble cobureaucrats. Professionals can either make an alliance with the automated system or the client. This choice of strategy is related to the issues of legitimacy and professional competences. We also identify practices as being either a form of caring ethics or a formal legal ethic norm. Such practices should be further addressed to influence practices promoting legitimate systems citizens can trust.

Place, publisher, year, edition, pages
IEEE conference proceedings, 2016. 2903-2912 p.
National Category
Information Systems, Social aspects
Research subject
URN: urn:nbn:se:oru:diva-48440DOI: 10.1109/HICSS.2016.364ISI: 000377358202122ScopusID: 2-s2.0-84975466205OAI: diva2:905139
HICSS 2016, 49th Hawaii International Conference on System Sciences, Kauai, Hawaii, January 5-8, 2016
Forte, Swedish Research Council for Health, Working Life and Welfare
Available from: 2016-02-21 Created: 2016-02-21 Last updated: 2016-09-19Bibliographically approved

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Larsson, HannuHedström, Karin
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Orebro University School of Business, Örebro University, SwedenSwedish Business School at Örebro University
Information Systems, Social aspects

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