Adoption of Enterprise Resource Planning (ERP) systems in university education curricula – a case study
2015 (English)In: Proceedings of the 17th EBES Conference - Venice, Istanbul, 2015Conference paper (Refereed)
Higher education could benefit from adopting Enterprise Resource Planning Systems (ERP) in the classroom. However, adoption seems still in early stages in many universities. Re-search question: How can universities successfully adopt ERP as an innovation in their cur-riculum?
The research question is studied from an innovation adoption perspective, with a special focus on how a Software Corporation supports universities. A case study method is used with elements of action research. Multiple sources of evidence are used since 2007, including notes from observations and meetings, social media and downloaded documents. The sample is based on the opportunity to get access to a Software Corporation and a net-work of innovative professors and business partners, primarily in Western Europe and North America. Data has been coded and analysed in the software NVivo.
A central part of the analysis concerns the following five pivotal factors affecting adoption: (1) relative advantage, (2) compatibility, (3) complexity, (4) trialability, and (5) observability. The history of the network during a period of 20 years is analysed, with a special focus of the years from 2012 to 2015 when the author became an advisor to the Software Corporation. The changes in membership and use of different software between 2013 and 2015 are analysed. Customer Relationship Management (CRM) in the cloud has increased significantly. It is simple to use including new curriculum material. Another analysis concerns two student certification programs. The first one is run by the Software Corporation and universities. The second one is managed by the Software Corporation and universities as well as business partners. Adoption in the second program is much faster. Findings cannot be generalised statistically. However the findings/themes can be generalised thematically. The main contribution of the research concerns key elements of supporting the adoption process of ERP in university curricula.
Place, publisher, year, edition, pages
Enterprise Resource Planning Systems, ERP, higher education curricula, adoption of innovations, cloud software
Research subject Industrial Economics and Organisations
IdentifiersURN: urn:nbn:se:mdh:diva-31008OAI: oai:DiVA.org:mdh-31008DiVA: diva2:903773
17th EBES Conference - Venice , October 15-17, 2015, Venice, Italy