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Om ansvar anhålles – En studie om ansvarsutkrävande inom Försäkringskassan
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Accountability, if you please – A study regarding accountability within The Social Insurance Agency (English)
Abstract [sv]

Inom den statliga förvaltningen skall ansvarsutkrävande fungera som en garant för tjänstemännens myndighetsutövning. Det har emellertid anförts kritik mot att ansvarsutkrävandet har minskat på grund av ineffektiva processer inom den statliga förvaltningen. Det tillsynes minskade ansvarsutkrävandet avser att tydliggöras utifrån två kategorier av teoretiska förklaringar; om det föreligger en slapphetskultur eller om ansvarsutkrävandet sker på ett mer ändamålsenligt sätt. Denna uppsats syftar till att undersöka om minskningen av ansvarsutkrävande vid tjänsteförseelser inom den statliga förvaltningen är reell eller chimär. Studiet av ansvarsutkrävande har fordrat en kvalitativ metod och sker genom en fallstudie inom Försäkringskassan på lokal nivå. För att undersöka vilka uppfattningar i ansvarsfrågan som styr tillämpandet av ansvarsutkrävande inom myndigheten har tio intervjuer genomförts. Intervjupersonerna representerar olika yrkesroller som innefattas i den ansvarsutkrävande processen. De har utifrån sina erfarenheter beskrivit hur ansvarsutkrävande i praktiken sker inom myndigheten. Det empiriska materialet har analyserats utifrån tre teoretiska perspektiv; det rationella, det kulturella och det symboliska. Vilket har fört oss till slutsatsen att minskningen är chimär då myndigheten funnit mer ändamålsenliga sätt att utkräva ansvar. Det tillsynes minskade ansvarsutkrävandet kan förklaras av att myndigheten väljer att hantera tjänsteförseelser med kompetensutvecklande insatser.

Abstract [en]

Within the functions of government agencies, accountability is a necessity for civil servants to ensure that appropriate levels of authority are being exercised. However criticism has been raised, that inefficient processes within the government agencies have led to reduced accountability. This is to be explained from two categories of theoretical explanations; whether there exists a cultural looseness, or if accountability occurs in a more utilitarian way. The purpose of this study is to examine when misconduct takes place in a government agency, if reduced accountability is imminent or chimera. In order to better understand the perception of accountability in government agencies, the question has been examined regarding The Social Insurance Agency on a local level. The study requires a qualitative method and a case study limited to The Social Insurance Agency. Ten interviews were conducted. The respondents represent several different professions, with differing levels of accountability. Their perceptions have illustrated how accountability takes form in a government agency. The empirical material has been analyzed through three theoretical perspectives; the Rational, the Cultural, and the Symbolic. The conclusion is that the reduction is chimera. The Social Insurance Agency have found more utilitarian ways to hold civil servants accountable for their actions. The seemingly reduced accountability can be explained by an agency´s choice to deal with misconduct by using competence to improve actions.This study is written in Swedish.

Place, publisher, year, edition, pages
2016.
Keyword [en]
Accountability, responsibility, predictability, deviation acceptance, utilitarianism
Keyword [sv]
Ansvarsutkrävande, ansvarstagande, förutsägbarhet, avvikelseacceptans, ändamålsenlighet
National Category
Public Administration Studies
Identifiers
URN: urn:nbn:se:hb:diva-8857OAI: oai:DiVA.org:hb-8857DiVA, id: diva2:903737
Subject / course
Offentlig förvaltning
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2016-02-19 Created: 2016-02-16 Last updated: 2016-02-19Bibliographically approved

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