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Svåra möten på biblioteket: Bibliotekariers bemötande och offentlighetens konsekvenser
Linnaeus University, Faculty of Arts and Humanities, Department of Cultural Sciences.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Difficult meetings at the library : How librarians meet their patrons and the consequences of the public sphere (English)
Abstract [en]

Due to the public nature of the library the librarians meet members from the entire society in one room daily and need to address the different needs of the patrons and the patrons' different expectations of the librarians' service. The aim of the thesis is to investigate public librarians' encounters with patrons, that the librarians perceive as difficult or challenging. Socially excluded groups like homeless individuals, drug users or mentally ill individuals are groups that together with teenagers can be perceived as "problem patrons". To investigate this problem six interviews with librarians were conducted. The analytical framework concists of Echeverris definition of a good reception of users, the librarians ethical guidelines and on Jürgen Habermas theory of the public sphere. The librarians perception of the public library and their own reception of the library patrons appeared to be very similar to the theoretical framework. The conclusion of this thesis is that the librarians view of the library appears to be synonymous with the meaning of public sphere and the foundations of democracy.

Place, publisher, year, edition, pages
2016. , 35 p.
Keyword [sv]
folkbibliotek, bemötande, offentlighet, yrkesetik
National Category
Cultural Studies
URN: urn:nbn:se:lnu:diva-49659OAI: diva2:901621
Subject / course
Library and Information Science
Educational program
Library and information science, 180 credits
Available from: 2016-02-11 Created: 2016-02-08 Last updated: 2016-02-11Bibliographically approved

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Mårdh, Caroline
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Department of Cultural Sciences
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