Facilitating Value in Higher Education: A study of interaction as a tool for value creation
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
In Sweden two reforms were implemented in 2011 in order to delegate control to universities and improve the quality of tertiary education. Despite the efforts, Swedish universities are experiencing a quality crisis and the majority of students are receiving less than the recommended nine hours per week of tutor led education. The quality crisis, the low levels of student-teacher interaction and the reluctance towards marketization and customer focus within higher education, all provides cause for concern on how universities create value for their students.
This study aims to examine the interaction students have with teachers, and how the interaction creates value for students. Interviews were conducted with students studying their third year of the business programme at Uppsala University. The result showed that the students thought interaction was important for their learning. Uppsala University was considered to offer sufficient amount of lectures and seminars, although with fluctuations in quality. Most notable in the study was the lack of feedback from teachers. The students showed strong discontent, as feedback would help them improve and learn, fulfilling their value creation.
Place, publisher, year, edition, pages
2016. , 34 p.
Co-creation of value, interaction, dialogical exchange, feedback, higher education, customer focus
IdentifiersURN: urn:nbn:se:uu:diva-275356OAI: oai:DiVA.org:uu-275356DiVA: diva2:900092
Bachelor Programme in Business and Economics