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Significant factors in the interaction between nurse and patient in the first meeting: -A Minor Field Study at a clinic in South Africa
Jönköping University, School of Health and Welfare, HHJ, Dep. of Nursing Science.
Jönköping University, School of Health and Welfare, HHJ, Dep. of Nursing Science.
2016 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Betydande faktorer för en interaktion mellan sjuksköterska och patient i första mötet : - En fältstudie på en klinik i Sydafrika (Swedish)
Abstract [en]

Aim: To describe factors of significance for a good interaction between nurse and patient in their first meeting at a clinic in South Africa. 

Method: This study was conducted as an empirical participant observation study with a qualitative design. The analysis was made with a qualitative inductive content analysis.

Findings: The observations were analyzed into three main categories, Relationship, Communication and Healthcare environment with associated subcategories. Subcategories that are related to Relationship are presented as Approach and Consolation. Subcategories related to Communication are presented as Verbal communication and Nonverbal communication. Healthcare environment refers to where and how the interaction of the meeting took place but also contributor factors like Integrity.

Conclusion: In order to get a good interaction between nurse and patient in the first meeting it is required that the nurse is engaged, is an active listener and puts the patient in her/his center of attention. A contributing factor that made the interaction between nurse and patient difficult to become good was disturbing factors like to many patients at same time in the same room. Knowledge about these factors can help nurses to improve their interaction with patients and lead to a satisfied care for the patient. 

Abstract [sv]

Syfte: Att beskriva faktorer som har betydelse för en god interaktion mellan sjuksköterska och patient i deras första möte på en klinik i Sydafrika.

Metod: Studien genomfördes som en empirisk deltagande observationsstudie med en kvalitativ design. Analysen gjordes med en kvalitativ induktiv innehållsanalys.

Resultat: Observationerna analyserades till tre huvudkategorier, Relation, Kommunikation och Vårdmiljö med tillhörande underkategorier. Tillhörande underkategorier till Relation presenteras som Bemötande och Tröst. Tillhörande underkategorier till Kommunikation presenteras som Verbal kommunikation och Icke-verbal kommunikation. Vårdmiljön syftar till var och hur interaktionen i mötet skedde men också bidragande faktorer som Integritet.

Slutsats: För att få en bra interaktion i första mötet krävs det att sjuksköterskan är engagerad, lyssnar aktivt och sätter patienten i fokus. En bidragande faktor som gjorde det svårt för interaktionen mellan sjuksköterska och patient att bli bra var störande faktorer så som många patienter på samma gång i samma behandlingsrum. Kunskap om dessa faktorer kan hjälpa sjuksköterskor att förbättra deras interaktion med patienter och leda till en tillfredsställande vård för patienten. 

Place, publisher, year, edition, pages
2016. , 23 p.
Keyword [en]
Nurses, communication, interaction, relation, health environment
Keyword [sv]
Sjuksköterskor, kommunikation, interaktion, relation, vårdmiljö
National Category
URN: urn:nbn:se:hj:diva-29212ISRN: JU-HHJ-OMA-1-20160012OAI: diva2:897519
Subject / course
HHJ, Nursing Science
Available from: 2016-02-01 Created: 2016-01-25 Last updated: 2016-02-01Bibliographically approved

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