Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
A comparable checklist for Swedish SMEs BPO to China: How to tame the Chinese dragon
University of Borås, Faculty of Librarianship, Information, Education and IT.
University of Borås, Faculty of Librarianship, Information, Education and IT.
2015 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The purpose of this research was to examine the Swedish SMEs outsourcing behavior and the Chinese outsourcing vendors’ service offering to compose a comparable checklist. The comparable checklist is used to match the needs from the Swedish side with the offerings from the Chinese side. Due to the recent increase of adopting the concept of Business Process Outsourcing (BPO), a focus towards this concept was chosen. With this, a comparable checklist was composed that can be used by Swedish SMEs to secure their offshore investment in China.The research was conducted through a mixed method methodology, with a self-administered questionnaire conducted towards Swedish enterprises and semi-structured interviews with Chinese outsourcing vendors. The Swedish enterprises were mainly small enterprises, involved in the service industry. The Chinese outsourcing vendors were mainly involved with BPO and related IT-solutions. The gathered empirical data was analyzed using a comparative design, this to validate the theoretical findings.The research resulted in findings about the Swedish SMEs outsourcing behavior; to what extent they are interested in outsourcing a business process and what their perspective is on the BPO concept. It also resulted in receiving the Chinese outsourcing vendors’ perspective on how they target the Western market in order to achieve a successful outsourcing relationship which in turn resulted in the final composed comparable checklist.

Place, publisher, year, edition, pages
2015. , 86 p.
Keyword [en]
Offshore outsourcing, BPO, SME, Sweden, China
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:hb:diva-8679OAI: oai:DiVA.org:hb-8679DiVA: diva2:896712
Subject / course
Informatics
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2016-01-25 Created: 2016-01-22 Last updated: 2016-01-25Bibliographically approved

Open Access in DiVA

2014KANI12(1507 kB)226 downloads
File information
File name FULLTEXT01.pdfFile size 1507 kBChecksum SHA-512
6edd156f9734572154173f30af0274e62fee91cf060c61e569a1affcfa9acdae69eac36f84483d4f690ef7a3497f0443bee963e92c760f10898c9dc4c7bae2cf
Type fulltextMimetype application/pdf

By organisation
Faculty of Librarianship, Information, Education and IT
Computer and Information Science

Search outside of DiVA

GoogleGoogle Scholar
Total: 226 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 415 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf