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TECHNOLOGY ENHANCED BEHAVIORAL CHANGE PROCESSES: Changing an organizational change process with ICT
KTH, School of Education and Communication in Engineering Science (ECE).
2015 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesisAlternative title
Teknikförstärkta Processer för Beteendeförändring : Att utveckla en organisationsutvecklingsprocess med IKT (Swedish)
Abstract [en]

In our rapidly developing society, companies and education have to continuously reflect upon their ways of working in order learn and improve. Learning within organizations can be measured by studying behavioral change, and research has shown that behavioral change can be achieved with technology enhanced interventions and coaching.

The purpose of this study is to explore how the participants perceive a behavioral change process when it is matched with technology, what aspects of the process that effect the participants’ learning and behavior, and to find a technological solution which enables coaching for behavioral change. This has been done by a user-centered designed process where the participants used surveys to assess their behavior and attitudes. The data collected was then used as basis for coaching, reflection and feedback.

In conclusion, this study showed a perceived change in behavior due to reflection and increased transparency into the change process, both facilitated by the technology added to the process.

Abstract [sv]

I vårt snabba utvecklingssamhälle måste företag och utbildning ständigt reflektera över sitt arbetssätt för att lära sig och utvecklas. Lärande inom organisationer kan mätas genom att studera förändringar i beteende, och forskning har visat att beteendeförändring kan åstadkommas med teknikförstärkta interventioner och coaching.

Syftet med denna studie är att undersöka hur deltagarna uppfattar en process för beteendeförändring när den matchas med teknik, vilka aspekter av processen som påverkar deltagarnas lärande och beteende, samt att hitta en teknisk lösning som möjliggör coaching för beteendeförändring. Detta har gjorts genom en användarcentrerad designprocess där deltagarna använde enkäter för att skatta sina beteende och attityder. Den data som samlades in användes sedan för coaching, reflektion och återkoppling.

Sammanfattningsvis visade studien en upplevd beteendeförändring på grund av reflektion och ökad transparens i förändringsarbetet, vilka underlättades av teknikförstärkningen.

Place, publisher, year, edition, pages
2015. , 82 p.
Series
TRITA-ECE-EX, 2016:01
Keyword [en]
Organizational change, Behavioral change, Technology enhanced learning
Keyword [sv]
Organisationsutveckling, Beteendeförändring, Teknikförstärkt lärande
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:kth:diva-180708OAI: oai:DiVA.org:kth-180708DiVA: diva2:896335
External cooperation
Stockholms Universitet
Subject / course
Computer Communication
Educational program
Master of Science in Engineering - Engineering and of Education
Supervisors
Examiners
Available from: 2016-01-21 Created: 2016-01-21 Last updated: 2016-04-19Bibliographically approved

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CiteExportLink to record
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