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Four Facets of a Process Modeling Facilitator
University of Borås, School of Business and IT.
University of Borås, School of Business and IT.
2011 (English)In: ICIS 2011 Proceedings, Proceedings of the 32nd International Conference on Information Systems, Shanghai, 2011Conference paper (Refereed)
Abstract [en]

Business process modeling as a practice and research field has received great attention in recent years. However, while related artifacts such as models, tools or grammars have substantially matured, comparatively little is known about the activities that are conducted as part of the actual act of process modeling. Especially the key role of the modeling facilitator has not been researched to date. In this paper, we propose a new theory-grounded, conceptual framework describing four facets (the driving engineer, the driving artist, the catalyzing engineer, and the catalyzing artist) that can be used by a facilitator. These facets with behavioral styles have been empirically explored via in-depth interviews and additional questionnaires with experienced process analysts. We develop a proposal for an emerging theory for describing, investigating, and explaining different behaviors associated with Business Process Modeling Facilitation. This theory is an important sensitizing vehicle for examining processes and outcomes from process modeling endeavors.

Place, publisher, year, edition, pages
Keyword [en]
Business Process Modeling
National Category
Economics and Business
Research subject
Bussiness and IT
URN: urn:nbn:se:hb:diva-6694Local ID: 2320/9947OAI: diva2:887395


Högskolan i Borås

Available from: 2015-12-22 Created: 2015-12-22

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Hjalmarsson, AndersLind, Mikael
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