Change search
ReferencesLink to record
Permanent link

Direct link
Challenging Dyadic Interaction in the Context of Multi-Organizational Business Processes
University of Borås, School of Business and IT. (Informatics)
University of Borås, School of Business and IT. (Informatics)
2011 (English)Conference paper (Refereed)
Abstract [en]

Value creation of today is often a co-production in multi-organizational settings. This requires knowledge about how to conceive multi-organizational actor roles as foundations for co-ordinating and efficiently co-produce customer value. Some contemporary business process modelling approaches builds upon modelling interaction between two business parties (i.e. dyadic interaction), but do not acknowledge interaction patterns involving several network actors in their different actor roles. In this paper value creation in multi-organizational businesses are seen as value chains in value networks. The notion of assignments is the underlying structure in a multi-organizational perspective on business processes and is used to create foundations for distinguishing interaction patterns. Modelling and improving multi-organizational business processes conceived as action and interaction arranged in assignment structures, imply that dyadic role models need to be challenged as generative instruments. In this paper four generic multi-organizational network actor roles are brought forward (end- customer, main actor, co-ordinating actor, and co-producing actor) given meaning in and further instantiated in generic assignment actor roles based on their involvement in different multi-organizational interaction patterns. Thus, patterns of interaction constituting multi-organizational business processes are distinguished creating the necessary conditions for diverse network actors by the identification of their role in the action logic.

Place, publisher, year, edition, pages
University of Sydney (AIS) , 2011.
Keyword [en]
assignment, actor roles, realization, process variants, business network, interaction patterns, Business Process Management
National Category
Computer and Information Science
Research subject
Bussiness and IT
URN: urn:nbn:se:hb:diva-6693Local ID: 2320/9933OAI: diva2:887394
22nd Australasian Conference on Information Systems
Available from: 2015-12-22 Created: 2015-12-22

Open Access in DiVA

fulltext(953 kB)11 downloads
File information
File name FULLTEXT01.pdfFile size 953 kBChecksum SHA-512
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Haraldson, SandraLind, Mikael
By organisation
School of Business and IT
Computer and Information Science

Search outside of DiVA

GoogleGoogle Scholar
Total: 11 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 14 hits
ReferencesLink to record
Permanent link

Direct link