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Sjuksköterskors upplevelse av kommunikation, bemötande och omvårdnad med patienter utan svenska eller engelska som språk.: En intervjustudie
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences.
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Syfte:

Syftet med denna studie var att undersöka sjuksköterskors upplevelser av bemötande,

kommunikationen och omvårdnad kring patienter vars språk inte hanteras av sjuksköterskan.

Metod: En deskriptiv intervjustudie genomfördes med sju sjuksköterskor på kirurgiska

vårdavdelningar på ett universitetssjukhus för att kunna beskriva sjuksköterskors upplevelser

som svarade på studiens syfte. Materialet analyserades deduktivt i enlighet med Graneheim&

Lundmans kvalitativa innehållsanalys (2004).

Resultat: Respondenterna upplevde att kommunikationssvårigheter beroende på språkliga

skillnader ofta leder till problem efter första mötet med patienten, som information kring

vården som bedrivs, utförande av omvårdnadsåtgärder och patientens möjlighet att delta i sin

egen vård.

Slutsats: Sjuksköterskor upplevde att omvårdnaden kring patienter som de ej delar språk med

påverkas negativt, patientdelaktigheten och autonomin kränks och att en mer generös rutin

kring tolkanvändning behövs. Det förekommer dock att en kreativ inställning påverkar

förmågan att kommunicera positivt.

Abstract [en]

Purpose: To investigate nurses' experiences of how communication influence the nursepatient

relationship, care and nursing with a patient whose languageisn’t handled by the nurse.

Method: A descriptive interview study was performed on seven nurses in the surgical care

units on a university hospital to describe nursesexperiences to answer the purpose of the study

in detail. The material was analyzed deductively according to Graneheim&Lundmans

qualitative content analysis (2004).

Results: Respondents urged that communication difficulties due to language differences often

lead to problems after the first meeting with the patient, as information on health care

conducted, the performance of nursing interventions and patient the opportunity to participate

in their own care.

Conclusion: Nurses experienced that care about the patientsthey do not share the language

with to be negatively affected, patient participation and autonomy was violated and that a

more generous routine with interpreters is needed. There is however, that a creative approach

affects the ability to communicate positively.

Place, publisher, year, edition, pages
2015. , 36 p.
Keyword [en]
Keywords: Communication; Communication Barriers; Language Barriers; Nurse-patient
Keyword [sv]
Nyckelord: Kommunikation; Kommunikationsbarriärer; Språkbarriärer; Sjuksköterskapatientrelationer;
National Category
Nursing
Identifiers
URN: urn:nbn:se:uu:diva-270152OAI: oai:DiVA.org:uu-270152DiVA: diva2:886106
Subject / course
Caring Sciences
Educational program
Registered Nurse Programme
Supervisors
Examiners
Available from: 2016-01-04 Created: 2015-12-21 Last updated: 2016-08-26Bibliographically approved

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