Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
An Assessment of Customer Shared Value in the Restaurant Industry – a Survey from Sweden
Halmstad University, School of Business, Engineering and Science.
Halmstad University, School of Business, Engineering and Science.
Halmstad University, School of Business, Engineering and Science.
Halmstad University, School of Business, Engineering and Science, Centre for Innovation, Entrepreneurship and Learning Research (CIEL), Centre for International Marketing and Entrepreneurship Research (CIMER).ORCID iD: 0000-0002-2427-3148
2015 (English)In: Theoretical and Applied Economics, ISSN 1841-8678, E-ISSN 1844-0029, Vol. 22, no 4 (605), 85-98 p.Article in journal (Refereed) Published
Abstract [en]

The article tries to investigate to which extent the concept of Customer Shared Value (CSV) is relevant for a particular industry, the restaurant industry. We wanted to know if there is a correlation between social benefits and economic benefits for restaurants. We also wanted to know if restaurants already conduct their business according to the concept of Creating Shared Value, but maybe without reference to the concept as such. We found that restaurant companies in Sweden actually work to create economic benefits and social values. However we did not find that there was any clear pattern between economic value and social values. The companies with the highest total shared value are in fact the companies with the highest revenue, but there are also companies with lower revenue which have scored high in total shared value and vice versa. Most of the restaurants implicitly work with several factors of the concept such as having knowledge of the costs and causes of environmental impacts and the notion of how to treat employees fairly. The findings are valuable because they show to what extent CSV is a reality in the restaurant business today. This may have implications about how practitioner and scholars alike view the concept of CSV.

Place, publisher, year, edition, pages
Bucarest: Asociatia Generala a Economistilor din Romania (A G E R) , 2015. Vol. 22, no 4 (605), 85-98 p.
Keyword [en]
Creating shared value, Corporate social responsibility, Corporate social values, Restaurants, Business and Society, Shared value
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hh:diva-30077OAI: oai:DiVA.org:hh-30077DiVA: diva2:885897
Available from: 2015-12-21 Created: 2015-12-21 Last updated: 2017-12-01Bibliographically approved

Open Access in DiVA

fulltext(754 kB)868 downloads
File information
File name FULLTEXT01.pdfFile size 754 kBChecksum SHA-512
9ca8875288de4193e4d3cbf5bed8903df250197ec458bda91be3819c9993e3f77720bba0a10ee93e4dbdfc5360f65d10919e2656de7431b84050e271df2ac2e1
Type fulltextMimetype application/pdf

Other links

Full text

Search in DiVA

By author/editor
Solberg Søilen, Klaus
By organisation
School of Business, Engineering and ScienceCentre for International Marketing and Entrepreneurship Research (CIMER)
In the same journal
Theoretical and Applied Economics
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 868 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 447 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf