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Hesitation in Intercultural Communication: Some Observations and Analyses on Interpreting Shoulder Shrugging
University of Borås, School of Business and IT.
2010 (English)In: Computing and Communication: Lecture Notes in Computer Science, (LNCS) / [ed] T. Ishida, Springer , 2010, 55-70 p.Chapter in book (Other academic)
Abstract [en]

This paper concerns the different ways in which hesitation, and hesitation related phenomena like uncertainty, doubt and other phenomena where lack of knowledge is involved are expressed in different cultures. The paper focuses especially on shoulder shrugging as a signal of hesitation or uncertainty, and starts from the observation that shoulder shrugging has different interpretations depending on the interlocutor’s cultural background. It is not commonly used in Eastern cultures while in Western cultures it is a sign of uncertainty and ignorance. The paper reports a small study on the differences in interpretation of a particular video tape gesture, and draws some preliminary conclusions of how this affects intercultural communication between human interlocutors and between humans and conversational agents.

Place, publisher, year, edition, pages
Springer , 2010. 55-70 p.
, Lecture Notes in Computer Science, ISSN 0302-9743 ; 6259
Keyword [en]
hesitation signalling, gesturing, intercultural communication, hesitation, shoulder shrugging, Linguistics, Informatics
National Category
Information Systems General Language Studies and Linguistics
URN: urn:nbn:se:hb:diva-4989DOI: 10.1007/978-3-642-17184-0_5Local ID: 2320/7408ISBN: 978-3-642-17183-3OAI: diva2:884407
Available from: 2015-12-17 Created: 2015-12-17

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Allwood, Jens
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