Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Citizens´ services: Nordic and Baltic research needs
University of Borås, School of Business and IT.
2009 (English)Report (Other academic)
Abstract [en]

What are the key issues in citizen-centric service development that research should address? People engaged in the development of services for citizens, both public and private, in six countries – Iceland, Sweden, Lithuania, Norway, Estonia and Latvia – have participated in half-day workshops during 2008-2009 to discuss the challenges research projects should take on, which output is needed and how to conduct them in order to better help service developers. This work has been a key part of the project “Citizens’ services – Turning Public Private outside in”. In general, the situation in the six countries is very similar and key findings include: • The need to improve cross- and inter-organizational service development. There are too many “silos”. • The need to better engage citizens in service design, to increase the use and effectiveness of services. • The need for more collaborative research projects with researchers, and public and private service developers in an action-oriented and experimental mode.

Place, publisher, year, edition, pages
2009.
Series
VINNOVA Rapport, ISSN 1650-3104 ; VR 2009:26
Keyword [en]
citizen-centric, co-design, services, Co-Design
National Category
Political Science (excluding Public Administration Studies and Globalization Studies)
Identifiers
URN: urn:nbn:se:hb:diva-4445Local ID: 2320/5961ISBN: 978-91-85959-83-9 (print)OAI: oai:DiVA.org:hb-4445DiVA: diva2:883827
Note

Sponsorship:

VINNOVA

Available from: 2015-12-17 Created: 2015-12-17

Open Access in DiVA

fulltext(402 kB)194 downloads
File information
File name FULLTEXT01.pdfFile size 402 kBChecksum SHA-512
875f90f9ce928df37e15ff1659b57559700ca2933ce48806d33a0b81c5e4f750a18951087bd159bc573b421bcaf28ffe3b69bc4cd76b0ffc1fae41d293a7547d
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Albinsson, Lars
By organisation
School of Business and IT
Political Science (excluding Public Administration Studies and Globalization Studies)

Search outside of DiVA

GoogleGoogle Scholar
Total: 194 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 143 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf