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Citizens´ services: Nordic and Baltic research needs
University of Borås, School of Business and IT.
2009 (English)Report (Other academic)
Abstract [en]

What are the key issues in citizen-centric service development that research should address? People engaged in the development of services for citizens, both public and private, in six countries – Iceland, Sweden, Lithuania, Norway, Estonia and Latvia – have participated in half-day workshops during 2008-2009 to discuss the challenges research projects should take on, which output is needed and how to conduct them in order to better help service developers. This work has been a key part of the project “Citizens’ services – Turning Public Private outside in”. In general, the situation in the six countries is very similar and key findings include: • The need to improve cross- and inter-organizational service development. There are too many “silos”. • The need to better engage citizens in service design, to increase the use and effectiveness of services. • The need for more collaborative research projects with researchers, and public and private service developers in an action-oriented and experimental mode.

Place, publisher, year, edition, pages
, VINNOVA Rapport, ISSN 1650-3104 ; VR 2009:26
Keyword [en]
citizen-centric, co-design, services, Co-Design
National Category
Political Science (excluding Public Administration Studies and Globalization Studies)
URN: urn:nbn:se:hb:diva-4445Local ID: 2320/5961ISBN: 978-91-85959-83-9OAI: diva2:883827



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Albinsson, Lars
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