Reference Problems in Business Communication: Some aspects related to a business process model
1998 (English)Report (Other academic)
Business processes contain elements of communication. From some points of
view such processes may be seen as intertwined with communication processes.
To fully understand the business processes it is therefore necessary to develop
an understanding also for communication processes and for the theoretical
framework behind them. Such an understanding is also necessary for an
adequate development of efficient IT support for business processes, since the
aim of such support is often to contribute to meaningful communication between
people. Meaningful communication occurs when a receiver has understood a
statement fully, that is when he knows under which conditions the statement is
acceptable (Habermas 1984).
There are different theories presented within the communication area by for
example Jürgen Habermas (1984), John R. Searle (1969) and Philip V. Lewis
(1987). These theories emphasize the relationship between the different actors in
the communication process. Through that it will be possible to determine what
information is needed for the different participants and to understand the actions
they will undertake. The discussion in this text focuses on the problem of
reference when communicating during a business process.
Place, publisher, year, edition, pages
School of Business and informatics, University College of BorÃ¥s , 1998.
, No 1 Fall 1998
business communication, business process model, reference problems, communication theory, business process, Informatics
Computer and Information Science
IdentifiersURN: urn:nbn:se:hb:diva-4245Local ID: 2320/2122OAI: oai:DiVA.org:hb-4245DiVA: diva2:883626