Digital Contact Tools in Professional Life: What Governs the Choice?
2015 (English)In: Selected Papers of Internet Research 16, 2015Conference paper (Refereed)
A changing communicative environment represents both opportunities and risks to professional organisations. Both public and private bodies are experimenting with the new contact tools in order to adapt them to daily tasks. In a survey of the use of contact tools such as voice calls (landline, mobile, VoIP ), and texts (e-mail, SMS, IM) the respondents were asked to indicate on a Likert-scale their preferences for the respective contact tools depending on context and situations. Taken together, the findings indicate that the choice of contact tools is less contingent on contextual matters as was hypothesised. Instead the results suggest that people choose the tool that they believe is most suitable for the person to be contacted.
Place, publisher, year, edition, pages
Interpersonal communication, digital contact tools, organisations
Human Aspects of ICT
Research subject Computer Science with specialization in Human-Computer Interaction
IdentifiersURN: urn:nbn:se:uu:diva-267642OAI: oai:DiVA.org:uu-267642DiVA: diva2:873845
16th Annual Meeting of the Association of Internet Researchers; Phoenix, AZ, October 21–24, 2015