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Digital Innovation: Orchestrating Network Activities
Halmstad University, School of Information Technology, Halmstad Embedded and Intelligent Systems Research (EIS), Man and Information technology laboratory (MI-lab). University of Gothenburg, Gothenburg, Sweden.
2015 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Digitization of analogue everyday artifacts, i.e. when physical products are equipped with digital capabilities, has a profound impact on today’s society. Some examples of these digital innovations aimed at consumer markets are the “connected” car, the digitized television set, and in the near future, digitized IKEA furniture. Digital innovation provides endless opportunities for providing value adding products and services. However, in digital innovation there is a need to find new ways of organizing network activities, i.e. activities such as e.g. production and translation of knowledge and enrollment of actors. These activities need to embrace and build on the networked aspects and the complexity inherent to digital innovation. This requires network activities that can overcome challenges with the ambiguous and messy characteristics of digital innovation. In this thesis, I propose that the theoretical perspective of network orchestration can enlighten fruitful ways to address challenges that are encountered when organizing network activities in digital innovation. Inspired by practical challenges with digital innovation, as well as contemporary calls for research within IS, this thesis investigates: How can network activities be orchestrated in digital innovation? Two cases of digital innovation aimed at consumer markets are studied. The first case concerns the digitization of the newspaper. The second case regards the digitization of door locks. Literature about digital innovation is used to understand the context of the studied phenomenon. Furthermore, theories about network orchestration as well as activities in innovation are used as a theoretical framework to help answer the research question. The thesis is based on an interpretative perspective where a multi-method approach has been applied to address the research question. The contribution is divided into two different parts. The first part presents four categories of empirically derived network activities that address socio-technical challenges with organizing digital innovation. The second part is a proposed model detailing orchestration of network activities in digital innovation. The model is based around the four suggested categories of network activities: (1) Supporting flexible innovation networks, (2) Production and translation of layered architectural knowledge, (3) Addressing heterogeneous user communities, and (4) Harnessing generativity to leverage value. The categories of network activities can be viewed as building blocks for the orchestration process. By emphasizing both a proactive and a reactive way of orchestrating digital innovation, the model proposes a means for organizations to address the ambiguity and complexity of digital innovation.

Place, publisher, year, edition, pages
Göteborg: Göteborgs universitet, 2015. , p. 177
Series
Gothenburg studies in informatics, ISSN 1400-741X ; 49
Keywords [en]
digital innovation, network activities, orchestration, innovation network, Living Lab, digital technology
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hh:diva-29725Libris ID: 18584802ISBN: 9789198206944 (print)OAI: oai:DiVA.org:hh-29725DiVA, id: diva2:867591
Public defence
2015-09-25, IT Faculty, House Patricia, Torg Blå (4th floor), Forskningsgången 6, Göteborg, 13:15 (English)
Opponent
Supervisors
Available from: 2015-11-09 Created: 2015-11-05 Last updated: 2018-03-22Bibliographically approved
List of papers
1. User Contribution in Innovation Processes: Reflections from a Living Lab Perspective
Open this publication in new window or tab >>User Contribution in Innovation Processes: Reflections from a Living Lab Perspective
2010 (English)In: Proceedings of the 43rd Annual Hawaii International Conference on System Sciences: 5-8 January, 2010, Koloa, Kauai, Hawaii / [ed] Ralph H. Sprague, Jr., Los Alamitos: IEEE Computer Society, 2010, p. 1607-1616Conference paper, Published paper (Refereed)
Abstract [en]

This paper discusses user contribution in innovation processes from a Living Lab perspective. In this paper we focus on methods and techniques for user contribution in innovation processes by discussing our own experiences based on 100 activities conducted within four different research projects over a period of five years. The purpose of this paper is to discuss our experiences of methods and techniques for user contribution in innovation processes, in relation Living Labs, as well as to: a) phase in the innovation process, b) kind of user contribution and c) type of users. Our contribution is threefold, we have: (1) theoretically modified the CIC model to better suit a Living Lab milieu, (2) empirically discussed methods and techniques for user contribution in relation to the modified model, and (3) identified several issues regarding different kinds of user contribution and types of users that need to be considered in Living Labs. © 2010 IEEE.

Place, publisher, year, edition, pages
Los Alamitos: IEEE Computer Society, 2010
Series
Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN 1060-3425
Keywords
Innovation process, Living lab, Modified model
National Category
Engineering and Technology
Identifiers
urn:nbn:se:hh:diva-5056 (URN)10.1109/HICSS.2010.424 (DOI)000282391801075 ()2-s2.0-77951750671 (Scopus ID)9780769538693 (ISBN)076953869X (ISBN)
Conference
43rd Annual Hawaii International Conference on System Sciences, HICSS-43, Koloa, Kauai, HI, January 5-8, 2010
Available from: 2010-06-29 Created: 2010-06-29 Last updated: 2018-03-23Bibliographically approved
2. Facilitating Social and Cognitive Translation in Innovation Networks
Open this publication in new window or tab >>Facilitating Social and Cognitive Translation in Innovation Networks
2010 (English)In: MCIS 2010 Proceedings: Submissions from 2010 / [ed] Angela Sansonetti, 2010, p. Paper 85-Conference paper, Published paper (Refereed)
Abstract [en]

In this paper we present a two year long interpretative case study based on a Living Lab project. The case study is used to in retrospect investigate cognitive and social translation in a doubly distributed innovation network. By identifying and empirically exemplify how translations occurred, we present insights of how to support cognitive and social translations in these kind of networks. Using the concepts from Yoo et al. (2009) we explore the research question: how can cognitive and social translation be supported in Living Labs? Based on the findings we conclude that Living Labs can support heterogeneous set of actors and knowledge resources by supporting cognitive translation with techniques such as scenarios, mock-ups and prototypes. By working with an iterative process the involved actors can be supported to materialize prior and new knowledge which can be translated between different communities of actors. By setting up and providing a common ground a trading zone can be established supporting the social translations within the network by offering a space where negotiation of interests and alignment of perspectives can be facilitated.

Keywords
IT Innovation, Innovation Networks, Living Lab
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:hh:diva-14186 (URN)978-965-555-474-8 (ISBN)
Conference
Mediterranean Conference on Information Systems (MCIS) 2010, Tel-Aviv-Yaffo, Israel, September 12-14, 2010
Available from: 2011-01-24 Created: 2011-01-24 Last updated: 2018-03-23Bibliographically approved
3. Exploring Social Aspects Influence on Change in Network Relationships: A Case Study of Digital Innovation
Open this publication in new window or tab >>Exploring Social Aspects Influence on Change in Network Relationships: A Case Study of Digital Innovation
2012 (English)In: International Journal of Social and Organizational Dynamics in IT, ISSN 2155-6334, E-ISSN 2155-6342, Vol. 2, no 4, p. 14-33Article in journal (Refereed) Published
Abstract [en]

Digital innovation processes are becoming more and more networked, and actors are growing dependent oneach other’s competences, resources and knowledge. In networks developing digital innovation actors needto identify, mobilize, and integrate diverse and heterogeneous knowledge resources to be able to innovatesuccessfully. Social aspects are important where heterogeneous actors connect, negotiate, and adjust to eachother’s perspectives. The aim of this paper is to explain how social aspects such as trust, commitment andpower, influence changes in relationships in digital innovation networks. A case study approach was selectedto study events involving multiple actors in an innovation and development project aimed at introducingtechnology that aids elderly, home care personnel and next of kin by improving the management of homecare visits. Based on the authors’ findings they present a model for how social aspects influence changes inrelationships and conclude by making six propositions. Copyright © 2012, IGI Global.

Place, publisher, year, edition, pages
Hershey, PA: IGI Global, 2012
Keywords
Digital Innovation, Facilitation, Health Technology, Heterogeneous Actors, Innovation Process, Network Dynamics, Network Relationships, Social Aspects
National Category
Other Social Sciences
Identifiers
urn:nbn:se:hh:diva-21626 (URN)10.4018/ijsodit.2012100102 (DOI)
Available from: 2013-03-12 Created: 2013-03-12 Last updated: 2018-03-22Bibliographically approved
4. Activities to Address Challenges in Digital Innovation
Open this publication in new window or tab >>Activities to Address Challenges in Digital Innovation
2014 (English)In: Information Systems and Global Assemblages. (Re)Configuring Actors, Artefacts, Organizations: IFIP WG 8.2 Working Conference on Information Systems and Organizations, IS&O 2014, Auckland, New Zealand, December 11-12, 2014. Proceedings / [ed] Bill Doolin, Eleni Lamprou, Nathalie Mitev, Laurie McLeod, Heidelberg: Springer, 2014, p. 115-131Conference paper, Published paper (Refereed)
Abstract [en]

Based on a literature review, this paper identifies four socio-technical challenges relating to innovation actor's interactions in digital innovation. Furthermore, the paper explores how these challenges can be addressed. The challenges are investigated in a case study of digital innovation. The study is based on a two year long research and development project where an e-newspaper concept and a demonstrator based on e-paper technology was developed. Based on empirical findings, the paper presents eight activities which address the identified socio-technical challenges with digital innovation. The activities are: 1) support transparent digital ecosystem relationships, 2) facilitate cross-organizational communication, 3) create digital value blueprints, 4) translate heterogeneous knowledge, 5) involve all relevant user groups, 6) identify, design for, and authenticate digital user values, 7) design for multiple contexts of use, and 8) prototype iteratively. © IFIP International Federation for Information Processing 2014

Place, publisher, year, edition, pages
Heidelberg: Springer, 2014
Series
IFIP Advances in Information and Communication Technology, ISSN 1868-4238 ; 446
Keywords
Digital innovation challenges, Innovation activities, Digital technology, E-newspaper, E-paper
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-27324 (URN)10.1007/978-3-662-45708-5_8 (DOI)2-s2.0-84915823460 (Scopus ID)978-3-662-45707-8 (ISBN)978-3-662-45708-5 (ISBN)
Conference
IFIP WG 8.2 Working Conference on Information Systems and Organizations, IS&O 2014, Auckland, New Zealand, December 11-12, 2014
Available from: 2014-12-19 Created: 2014-12-19 Last updated: 2018-03-22Bibliographically approved
5. The Interplay between the Architecture of Digital Technology and Network Dynamics in Digital Innovation
Open this publication in new window or tab >>The Interplay between the Architecture of Digital Technology and Network Dynamics in Digital Innovation
(English)In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990Article in journal (Refereed) Submitted
Place, publisher, year, edition, pages
Aalborg: University of Aalborg
National Category
Information Systems
Identifiers
urn:nbn:se:hh:diva-29737 (URN)
Available from: 2015-11-09 Created: 2015-11-09 Last updated: 2018-03-22

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