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Crisis Training Software and User Needs: Research Directions
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School. (HumanIT)ORCID iD: 0000-0002-6227-1784
Mittuniversitetet. (Risk and Crisis Research Centre (RCR))
2015 (English)In: ISCRAM2015 Conference Proceedings: 12th International Conference on Information Systems for Crisis Response and Management / [ed] Palen, Büscher, Comes & Hughes, ISCRAM, 2015, Vol. 1Conference paper (Refereed)
Abstract [en]

Crisis management training software is gaining researchers’ as well as practitioners’ interest. In order to truly support organizations it is important that such software responds to actual user needs. The aim of this study is to compare existing initiative described in research with the needs of the users and to identify possible research directions for forthcoming studies. The literature review shows that discussions on users’ needs are superficial at best. The software described in research mainly focus on co-located execution of exercises, often in the form of simulations. Furthermore, a “right or wrong” behavior is usually built-in. Empirical data from a web survey indicate that flexibility in time and space during training is a fundamental user need. This is not particularly acknowledged in earlier research. Neither is the users’ wish for better support in designing exercises. We propose that system flexibility, modularity and pedagogy for computer based crisis training are urgent issues for future research.

Place, publisher, year, edition, pages
ISCRAM, 2015. Vol. 1
, Proceedings of the International Conference on Information Systems for Crisis Response and Management, ISSN 2411-3387 ; 12
Keyword [en]
Crisis Training Software, Computer Based Training, Crisis Management, Emergency Management, User Needs
National Category
Information Systems, Social aspects
Research subject
Information Systems
URN: urn:nbn:se:kau:diva-38265ISBN: 978-82-7117-788-1OAI: diva2:865611
The 12th International Conference on Information Systems for Crisis Response and Management (ISCRAM), Kristiansand, May 24-27
Available from: 2015-10-28 Created: 2015-10-28 Last updated: 2016-09-30

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Magnusson, Monika
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