2015 (English)In: Proceedings of the 38th Information Systems Research Seminar in Scandinavia (IRIS 38), Oulu, Finland, 9-12 August. (USB) / [ed] Anssi Öörni, Netta Iivari, Kari Kuutti, Harri Oinas-Kukkonen and Mikko Rajanen, IRIS , 2015, 1-13 p.Conference paper (Refereed)
Ever since the 50’s users has played a great role in the research aboutinformation systems. However, users have mainly been considered as operators of the information system or as managers receiving the output. In this article I argue that users are not operators but clerks performing their job. In the same way as I’m a driver and not a car user when I drive my car, the clerk is performing the work, not using an information system. Knowing how to use the information system the clerk produces useful inform ation without paying any specific attention to the artifact. This perspective put certain demands on the designer of the artifacts, in fact (s)he should be a meta-designer, providing the clerks with useful tools for designing their own workflows
Place, publisher, year, edition, pages
IRIS , 2015. 1-13 p.
Human scale information systems, work role
Information Systems, Social aspects
Research subject SOCIAL SCIENCE, Informatics; Work Integrated Learning
IdentifiersURN: urn:nbn:se:hv:diva-8573OAI: oai:DiVA.org:hv-8573DiVA: diva2:865107
38th Information Systems Research Seminar in Scandinavia (IRIS 38), Oulu, Finland, 9-12 August.