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Dilemman och svårigheter biståndshandläggare beskriver i sin yrkesroll inom äldreomsorgen
Ersta Sköndal University College, Department of Social Sciences.
Ersta Sköndal University College, Department of Social Sciences.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Dilemmas and difficulties care managers describe in their professional role in elderly care. (English)
Abstract [sv]

Studien ämnade söka förståelse och kunskap om biståndshandläggarnas yrkesroll inom äldreomsorgen. Utifrån detta fördjupade vi oss i de svårigheter som kan uppstå under handläggningsprocessen och vilka stödresurser som finns tillgängliga. Vi har använt oss av en kvalitativ forskningsansats med hjälp av sex semistrukturerade intervjuer med biståndshandläggare som arbetar inom äldreomsorg i olika kommuner i Stockholms län. Resultatet analyserades utifrån teoretiska referensramar som belyser olika typer av dilemman på både individuellt och strukturellt plan. Dessa teorier var Lipskys teori om Gräsrotsbyråkrati, konsekvensetik, dygdetik samt begreppen äkta dilemman och skendilemman.  Studien kom fram till att det finns ett flertal svårigheter som biståndshandläggare möter i arbetsvardagen. Vidare framkom att biståndshandläggarna upplever att de är alltför styrda av riktlinjer och lagar vilket minskar deras inflytande. Studien bekräftar tidigare forsknings resultat inom området.

Abstract [en]

The study aimed to seek understanding and knowledge about care managers professional role in elderly care. Whit that basis we went in-depth of the difficulties that can occur during the process of care managing and what kind of support resources that are available. We used qualitative research approach and performed six semi structured interviews with care managers in the elderly care in different municipalities in the county of Stockholm. The result was analyzed with the basis of theoretical reference frames that illustrate different kinds of dilemmas on both an individual and a structural level. The theories we used were Lipskys theory about street level bureaucrats, consequence ethics, virtue ethics and the concept of real dilemmas and deceptive dilemmas. The study shows that there are a number of difficulties that care managers face in their everyday work environment. Furthermore it emerged that care managers experience that they are too controlled by guidelines and laws which would therefore diminish their influence. The study is verifying of earlier research made in the same field.

Place, publisher, year, edition, pages
2015. , 57 p.
Keyword [en]
Care manager, Care managing, Social service, Elderly, Dilemmas, Difficulties, Elderly care
Keyword [sv]
Biståndshandläggare, Biståndshandläggning, Socialtjänsten, Äldre, Dilemman, Svårigheter, Äldreomsorgen
National Category
Social Work
URN: urn:nbn:se:esh:diva-4885OAI: diva2:860791
Educational program
Social and Behavioural Science, Law
Available from: 2015-10-14 Created: 2015-10-13 Last updated: 2015-10-14Bibliographically approved

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