Thesis: We do because we want and we are able to
-about a group and their manager
and how they together have worked with, and today working with, resist to change.
SO2030E:3, Linnaeus University
Pia Steinbach Mastenstrand and Rebecca Welander
Change management, leadership, mechanism of inertia, power, quality
The work with quality improvement within the geriatric care is a constant
work in progress where implementation of new guidelines and routines is an essential part.
This study highlights a workgroup that has over the last four years progressed from mainly
not following new guidelines and routines to be successful in 2014 at the audit performed
by The Health and Social Care Inspectorate where no deviations concerning quality were
with this paper is to understand how the studied working group and their
manager together have managed the resistance to change and the mechanics of inertia.
Ahrne and Papakostas (2002) theory about the mechanism of inertia has been
used to highlight the obstacles that are present in an organization during change
management. Ahrne and Hedströms (1999) theory of distribution of power has been used
to understand the managers power of position and how this can be used to manage change
in a working group. Durkheim’s (2004) theory of structures describes the influence on the
wellbeing of the employee.
A qualitative case study has been performed on a working group and their
manager at a geriatric care home by interviews and observations, totally seven interviews
and two meeting observations.
For a group that is functioning in a god way a lot of what the previous science
provides about for example participation is important to work with to achieve quality
improvement. But when a group is working in a dysfunction way and the context more or
less is chaos, the manager first have to work with the structure. This to be able to make the
group grow first before the members can participate in daily work and quality
Many thanks to the studied group and their manager for your time and thoughts
about their work. Many thanks also to Magnus Persson that has guided us within the
sociological way of thinking. Thanks for your time and your wise input!