Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Service Innovations within Extended Responsibilities - a study of post-retail initiatives in the textile and clothing industry
University of Borås, Faculty of Textiles, Engineering and Business.
University of Borås, Faculty of Textiles, Engineering and Business.
2015 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Abstract Purpose - The purpose of this paper is to investigate businesses with Service Innovations (SI) that take voluntary Extended Responsibility (ER) in the post-retail textile and clothing industry. Through an investigation of multiple cases the research describes various existing Service Innovations and explains how they affect Extended Responsibilities. Furthermore it investigates if the degree of openness of Extended Responsibility activities has an impact on the Service Innovation of a business. Methodology - This study is based on a qualitative, multiple case study design. The empirical data were collected from 7 semi-structured interviews with textile companies representing the 2 defined critical case criteria. The interviews were transcribed, coded and analyzed using a comparative analysis approach. The main limitations of the study are the limited amount of cases as well as the focus on post-retail activities, which does not consider Extended Responsibilities in former product stages. Findings - The findings of the analysis are presented case by case and subsequently grouped to more general model. Service Innovations that cover Extended Responsibilities can be applied in 3 recognized business patterns: Traditional service provider, networks and platforms. Traditional service provider are the least open and innovative but cover the most responsibilities. Networks are more open and innovative than traditional service provider but the service experience and the collective learning is still limited to the networker and its partners. The partners do not share a service experience. Networker are not limited to own products which is why they take less responsibilities than traditional service provider. Platforms are the most open and innovative form of Service Innovations. However they only take informative responsibility. Nevertheless they facilitate a framework for others to take Extended Responsibilities. Contribution - This paper contributes to the Academia by investigating voluntary Extended Responsibility schemes that include any actor in the value chain and by giving new insights in post-retail initiatives in the textile industry in the form of services. Practical contributions are made by analyzing the connection of two phenomena for competitive advantage. The investigated cases can be role models for entrepreneurs as well as established companies.

Place, publisher, year, edition, pages
2015.
Keyword [en]
Service, Service Innovation, Extended Producer Responsibility, Extended Responsibility, Open Innovation, Circular Economy, Business Concept
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hb:diva-783OAI: oai:DiVA.org:hb-783DiVA: diva2:855070
Subject / course
Fashion management
Uppsok
Social and Behavioural Science, Law
Available from: 2015-09-21 Created: 2015-09-18 Last updated: 2015-09-21Bibliographically approved

Open Access in DiVA

fulltext(1610 kB)173 downloads
File information
File name FULLTEXT01.pdfFile size 1610 kBChecksum SHA-512
474c96d4f430cfff00ef1d039ca36cf06bbf8c441f5b5ad44d84d47d3bbc6d5db64f9a540647ca13c6c41a8ab74de82156bcbee88c4d325cb6198b8eb482428a
Type fulltextMimetype application/pdf

By organisation
Faculty of Textiles, Engineering and Business
Economics and Business

Search outside of DiVA

GoogleGoogle Scholar
Total: 173 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 464 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf