This study looks into the field of intercultural miscommunication and misunderstandings on
small multicultural Non Profit Organization (NPO) seen from the expats point of view. It is
a study based on a qualitative method-design, including a micro-ethnographic study and
qualitative interviews on a small NPO on Bali, Indonesia called Project Clean Uluwatu
(PCU) that contain volunteers from all over the world. These misunderstandings and
miscommunications that occurred on PCU was mostly between local people born on Bali
and foreign people working on PCU, due to many reasons, starting with the rapid pace of
globalization and that culture don’t evolve in the same speed. Plausible explanations for
this, that are raised in this thesis, is that people make sense of events in different ways,
especially if the individuals within a misunderstanding belong to both a high context culture
and a low context culture and aby that communicate in different ways. This thesis also
explain them through Karl Wieck’s sensemaking perspective by applying 7 properties that
describes how individuals make sense out of miscommunication by perceiving the event in
different ways due to individuals former knowledge, their intentions and own identity.
Intercultural communication, misunderstandings, miscommunication, Sensemaking, High Context and Low Context cultures.
Public Relations and Communication Programme with Specialization in Peace Studies & Development Work, 180 credits