Independent thesis Advanced level (professional degree), 20 credits / 30 HE credits
PostNord is a government owned postal service company in Sweden and Denmark.
Peoples’ increased usage of internet has highly affected the use of the postal service.
In order to adapt the company to the current competition and efficiency demands,
PostNord is modernizing the company. The new model that PostNord is
implementing is called the Integrated production model. For the local postal delivery
offices, this leads to centralization, integrating new technology and new working
The purpose of this master thesis is to examine how these changes affect the
employees, how to get support from the employees and how to make the transition
as smooth as possible. By studying the implementation in one city, learn from that
process and complement with relevant research, PostNord will receive advice on
how to make a successful transition. The study also develop a general model for
company’s on what steps to take during a implementation to perform a successful
transition that considers the employees.
The study suggests a few points that should be considered when a change is
implemented to get a successful process where the employees are prioritized.
Communication and support to the employees are the most important things during
the whole process. It is also essential to involve the employees in the process. When
finishing the process new technology and new working methods are necessary to
keep on adapting and developing.