Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Modern verksamhetsstyrning inom hälso- och sjukvård: En studie om processorientering
Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
2015 (Swedish)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesisAlternative title
Operations Management Within Swedish Health Care (English)
Abstract [sv]

Hälso- och sjukvårdvården har kritiserats och ifrågasatts där patienter hamnar mellan stolarna och kostnaderna stiger. Vården präglas av en byråkratisk funktionsstyrd organisation med en stark profession. Flera försök har gjorts för att effektivisera vården där den senaste trenden är processorientering. Det har påvisats stora utmaningar med att arbeta med processer i vården och det är i studiens syfte att undersöka hur vården arbetat med att utveckla och införa det processorienterade synsättet.

Studien ämnar bidra med kunskap genom att konkretisera vilka hinder och möjligheter processorientering och modern verksamhetsstyrning innebär för hälso- och sjukvården. Den första delen med studien blir att kartlägga hur olika landsting och regioner arbetat med att utveckla och införa processorientering inom hälso- och sjukvårdsorganisationer. Vidare kommer den andra delen av studien att analysera hur styr- och förbättringsverktyg tillämpas för att stödja det processorienterade arbetssättet.

En kvalitativ flerfallsstudie tillämpades som metod där tre regioner valts ut som studieobjekt utifrån ett kriterieurval, där kvalitativa intervjuer tillämpats som huvudsaklig datainsamlingsmetod. 

Studien påvisar relationen gällande de processorienterade aspekterna men däremot skillnader när det gäller arbetsmetoder, styrning och uppföljning. Studien ger en tydlig bild av vad som idag saknas inom hälso- och sjukvården gällande processorientering, nämligen den ekonomiska uppföljningen utifrån en mer horisontell dimension.

 

Abstract [en]

Context

Health care have been criticized and questioned with increasing costs and

where patients are being mismanaged. The health care is characterized by a

bureaucratic functional organization with a strong profession. Several

attempts have been made to streamline the health care where the latest

trend is business process orientation. It has demonstrated great challenges

of working with processes in health care and it is in the study's purpose to

investigate how the health care worked to develop and implement the

business process oriented approach.

Purpose

The study intends to contribute knowledge by concretize obstacles and

opportunities of business process orientation for health care. The first part

of the study will be to identify how different counties and regions worked

to develop and implement business process orientation in health care

organizations. The second part of the study is to analyze how the

management control systems are used to support the business process

oriented approach.

Method

A qualitative multiple-case design was applied as a method where three

regions were selected as study objects from a standard choice. Qualitative

interviews were applied as the primary data collection method.

Conclusion

The study demonstrates the relationship of existing business process

oriented aspects, but on the other hand differences in working methods,

management and monitoring. The study provides a clear picture of what is

lacking today in health care current business process orientation, especially

the financial monitoring from a more horizontal dimension.

Place, publisher, year, edition, pages
2015. , 130 p.
Keyword [en]
Business Process Management, Process, Health Care, Lean, Balance
Keyword [sv]
Processorientering, Process, Hälso- och sjukvård, Lean, Balance Scorecard
National Category
Business Administration
Identifiers
URN: urn:nbn:se:lnu:diva-45666OAI: oai:DiVA.org:lnu-45666DiVA: diva2:845452
Subject / course
Business Administration - Management Accounting
Educational program
Business Administration and Economics Programme, 240 credits
Supervisors
Examiners
Available from: 2015-08-12 Created: 2015-08-11 Last updated: 2015-08-13Bibliographically approved

Open Access in DiVA

fulltext(2497 kB)417 downloads
File information
File name FULLTEXT02.pdfFile size 2497 kBChecksum SHA-512
dee2cca6faadd85a232d2a0941b32fe07eb05f4d5e2df35d3bdf9ed6dfb8883a3211d5f200712c0358235f2bf25f593a281edbaaf9ac0f78babc61808966b54d
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Karlsson, LinusMårtensson, Emil
By organisation
Department of Management Accounting and Logistics
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 419 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 1427 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf