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Hur kan IT-support och IT-stöd formas för skolan?
Umeå University, Faculty of Social Sciences, Department of Informatics.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

IT and global digitization has quickly reached our society and the development of technology has been very fast. When IT came to the school it put new demands on IT-support, and the new requirements are difficult to meet. Many teachers feel that there are major deficiencies related to IT-support and assistance, therefore, this study has chosen to focus on how schools can be adapted to today's IT society and develop sustainable models for IT-support and assistance. With the support of my own experiences, other reports, articles and interviews, this study contribute to school development by analyzing IT-technicians and supporting/ assisting teachers’ situation. There is a lack of understanding of the actual practice in the schools need of IT. IT-support and or assistance can be improved by information, education, increased self-service, efficient and suitable support. This study has highlighted many areas and perhaps giving a glimpse of what kind of IT-support and assistance schools will need.

Place, publisher, year, edition, pages
2015. , 42 p.
Informatik Student Paper Bachelor (INFSPB), SPB 2015.22
National Category
Information Systems
URN: urn:nbn:se:umu:diva-106846OAI: diva2:845139
External cooperation
En kommun som är anonym i uppsatsen
Educational program
Programmet för Systemvetenskap
Available from: 2015-08-11 Created: 2015-08-11 Last updated: 2016-03-02Bibliographically approved

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Hur kan IT-support och IT-stöd formas för skolan(841 kB)244 downloads
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Type fulltextMimetype application/pdf

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