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Barriers and opportunities of offshoring strategies: The case of Indpro
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
2015 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Communication technology allows companies to deliver services electronically. This

leads to a lower dependence on geographical location. Historically, companies have

moved IT related work to countries where wages are lower to decrees costs. When

IT systems over time increases in complexity, competence and resource availability

becomes more important. In order to achieve success, the customer and vendor need

to work closely. In previous research the customers’ point of view are mainly

presented when examining the offshoring relation, but participation effect the vendor

as well. The need to examine the offshoring relationship from the vendor’s point of

view has increased as the vendor becomes more significant.

This thesis has examined the point of view of Indpro, an IT service provider located in

Bangalore (India) primarily serving customers located in Sweden. The empirical

materials are based on a field study of Indpro during the author´s ten-week stay in

Bangalore, India, where daily work was conducted at Indpro’s office. Materials

collected during the field study where analysed through the lens of the theoretical

framework created by Balaji & Ahuja (2005), called the offshore project success


In conclusion, there is no doubt that cross-cultural understanding and clear

expectations form the foundation of a trusting relationship between the vendor and

the customer, which builds project success.

Place, publisher, year, edition, pages
2015. , 43 p.
UPTEC STS, ISSN 1650-8319 ; 15028
Keyword [en]
Offshoring strategies, offshoring, Indpro, IT, India, Sweden, Customer, Vendor, Relations, relationship, Field study, The offshore project success model, culture, involvement, clear expectations, trust, project success
National Category
Other Computer and Information Science
URN: urn:nbn:se:uu:diva-258707OAI: diva2:842295
External cooperation
Indpro AB
Educational program
Systems in Technology and Society Programme
Available from: 2015-08-18 Created: 2015-07-17 Last updated: 2015-08-18Bibliographically approved

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