How Provider Value is Perceived in regards to Integrated Product Service Offerings and why: A case study
Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
As companies grow larger and become more international, it is likely that it comes to a point where it would be cheaper to produce on site, or at least have distribution centers, rather than having a centralized production that requires long range shipping. As this occurs, there is a wide range of challenges that the company must face, however these challenges are by now well documented and while not to be underestimated and called “easy” it is nothing new as a wide range of companies have done it before. One aspect that however is less known is the influence that external differences has, in other words factors that would produce a differing result even with the exact same internal setup, on the perceived aspects (referred to as Values in this work) from the providers point of view. In particular what is interesting is the perceived positive impacts above expectations that is gained from having external differences. To be able to better understand and quantify this impact the term “Provider Value” has been created and is being researched towards understanding what Values exist and how they are being affected.Provider Value (PV) is a cutting edge concept within eco-design research that this work is based on and in particular ProVa – Provider Value Evaluation for Integrated Product Service Offerings (Matschewsky et al. 2015) is the latest step to date towards creating the tools needed to increase the utilization, and reap the benefits, of PVs. Another interesting and relevant aspect to PV is how Product/Service System (PSS) could be an essential part in paving a new way of avoiding increased environmental impact while having economic growth. This is done by adding services on top of already existing products (Sakao et al. 2009).To find out more about what kind of external factors that might be behind the differences a case study was conducted, interviewing employees at two companies within one concern in Sweden and Japan. The results of this work indicates that if the company want its PVs to remain the same the main obstacle is external economic differences. In this particular study it is also clear that differences in business model and company structure has a big impact. With all the discussion regarding environment it was on a surprisingly low level of interest at both companies and what mattered was that the products cleared the minimum requirements, nothing more, as “any additional return is hard to estimate”. If PV keeps growing and tools are made to assist, this could not only help simplify the transitioning to other countries and help utilizing existing Values from the start, it could also increase the utilization in general, in particularly in regards to the Environment.
Place, publisher, year, edition, pages
2015. , 53 p.
Other Mechanical Engineering
IdentifiersURN: urn:nbn:se:liu:diva-120086ISRN: LIU-IEI-TEK-A--15/02322—SEOAI: oai:DiVA.org:liu-120086DiVA: diva2:840073
Subject / course
Environmental Technology and Management