Change search
ReferencesLink to record
Permanent link

Direct link
Waste and Lead Time Reduction in a Software Product Customization Process with Value Stream Maps
Responsible organisation
2010 (English)Conference paper (Refereed) Published
Abstract [en]

Custom-developed adaptations of software products are increasingly important to meet different and changing customer needs and heterogeneous system environments. Efficient software customization processes with short lead times are thus a priority for companies to stay competitive. The purpose of this case study is to identify waste-related problems in a software product customization process by using value stream maps (VSM). The study was conducted at the telecom company Ericsson AB; the empirical data was collected using document analysis, extraction of phase times from a requirements tracking tool and interviews. It was used to construct a value stream map that showed the present state of the process. The map was then used in interviews with key stakeholders where they identified waste and proposed measures to avoid them. These solution proposals were subsequently used to construct a future value stream map showing a reduced lead time. Static validation showed that the VSM methodology was useful and that the identified solutions were of value. Our results have applicability for software engineering process improvement in general and for customization processes in particular.

Place, publisher, year, edition, pages
Auckland, New Zealand: IEEE Computer Society , 2010.
Keyword [en]
Value stream mapping, product customization
National Category
Software Engineering
URN: urn:nbn:se:bth-7883Local ID: diva2:835552
21st Australian Software Engineering Conference (ASWEC)
Available from: 2012-09-18 Created: 2010-02-19 Last updated: 2015-06-30Bibliographically approved

Open Access in DiVA

fulltext(255 kB)42 downloads
File information
File name FULLTEXT01.pdfFile size 255 kBChecksum SHA-512
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Feldt, RobertPetersen, Kai
Software Engineering

Search outside of DiVA

GoogleGoogle Scholar
Total: 42 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 83 hits
ReferencesLink to record
Permanent link

Direct link