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Does user participation matter in the design and development of e-participation tools? Experiences from a proof-of-concept project
Responsible organisation
2011 (English)Conference paper (Refereed) PublishedAlternative title
Spelar användarmedverkan någon roll i design och utvekcling av applikatiner för e-deltagande? Erfarenheter från ett proof-of-concept projekt (Swedish)
Abstract [en]

This paper presents experiences from a proof-of-concept project concerning a tool for e-participation, Augment; a map-based mobile accessibility service which relies on user-generated content. Using a Participatory Design approach, the aim has been to include future users in the project from the start, so as to ensure that the resulting service will be a useful and sustainable tool for co-constructing accessibility in everyday life in collaboration among involved stakeholders. The project has been struggling with the complexities of combining academic competencies in Participatory Design and traditional project management and systems development approaches. One of the most difficult issues has been balancing widely differing experienced needs for controlling distributed end-user participation. Our experiences so far raise serious questions about how to combine models of open innovation and increased user-involvement with current mainstream user-centered software and service development models. While user-centered design seems to call for users-on-demand, user-driven innovation of e-participation tools could, we argue, benefit more from developers-on-demand.

Abstract [sv]

Detta paper presenterar erfarenheter från utveckling av proof-of-concept avseende en mobil tillgänglighetstjänst; Augment. Samarbete mellan flera parter (stakeholders) analyseras utifrån participatory design (PD) eller kollaborativ design approach. Diskussion om svårigheter och möjligheter att kombinera PD med ansatser till "open innovation" och användning av sociala media utifrån användares behov och krav avseende användardriven utveckling av verktyg för e-deltagande. Hur möter man krav på användare on-demand kontra utvecklare on-demand ? Och hur kan detta kombineras med traditionella systemutvecklingsmetoder?

Place, publisher, year, edition, pages
Linz: Trauner Verlag, Universität , 2011.
National Category
Computer Science Human Aspects of ICT
URN: urn:nbn:se:bth-7455Local ID: 978-3-85499-515-9OAI: diva2:835075
Ongoing Research and Projects of IFIP EGOV and ePart 2011
Available from: 2012-09-18 Created: 2011-09-19 Last updated: 2015-06-30Bibliographically approved

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Eriksén, Sara
Computer ScienceHuman Aspects of ICT

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