Factors influencing quality of experience of commonly-used mobile applications
Blekinge Institute of Technology, School of Computing2012 (English)In: IEEE Communications Magazine, ISSN 0163-6804, Vol. 50, no 4. Special Issue on QoE Man- agement in Emerging Multimedia Services, 48-56 p.Article in journal (Refereed) Published
Increasingly, we use mobile applications and services in our daily life activities, to support our needs for information, communication or leisure. However, user acceptance of a mobile application depends on at least two conditions; the application’s perceived experience and the appropriateness of the application to the user’s context and needs. Yet, we have a weak understanding of a mobile user’s Quality of Experience (QoE) and the factors influencing it. This paper presents 4 week long, 29 Android phone users study, where we collected both QoE and underlying network’s Quality of Service (QoS) measures through a combination of user, application and network data on the user’s phones. We aimed to derive and improve the understanding of users’ QoE for a set of widely used mobile applications in users’ natural environments and different daily context. We present data acquired in the study and discuss implications for mobile applications design.
Place, publisher, year, edition, pages
IEEE , 2012. Vol. 50, no 4. Special Issue on QoE Man- agement in Emerging Multimedia Services, 48-56 p.
Quality of Experience, Qualitu of Service, Mobile, Android, User study
Human Aspects of ICT Computer Science Telecommunications
IdentifiersURN: urn:nbn:se:bth-7315DOI: 10.1109/MCOM.2012.6178833ISI: 000302637000005Local ID: oai:bth.se:forskinfo20F2C129D8BFB528C12579AB0046C170OAI: oai:DiVA.org:bth-7315DiVA: diva2:834920