Passive Methods for the Assessment of User-perceived Quality of Delivery
Blekinge Institute of Technology, School of Computing2011 (English)Conference paper (Refereed)
Passive monitoring of user-perceived performance degradation is an important tool for service providers to improve customer loyalty. In this paper, we discuss our on-going work on the development of two network-based methods to objectively assess the user-perceived network performance. One method is based on the observation of TCP connections interrupted by the users. This method allows us to detect user’s interest in the service in relation to the network performance. Another method is simple and based on the identification of traffic gaps in the user transfers that may hurt the user perception. This work, amongst others, provokes a discussion on the impact of the frequency and duration of such gaps.
Place, publisher, year, edition, pages
Linköping: Swedish National Computer Networking Workshop , 2011.
Quality of Experience, Quality of Service, User experience, TCP, ON-OFF Model, Network Outages
Telecommunications Computer Science
IdentifiersURN: urn:nbn:se:bth-7300Local ID: oai:bth.se:forskinfo68C60D808D4A9EFDC12579E9002A1D6FOAI: oai:DiVA.org:bth-7300DiVA: diva2:834899
7th Swedish National Computer Networking Workshop (SNCNW)