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Performance measurement framework for product-service systems development: a balanced scorecard approach
Blekinge Institute of Technology, School of Engineering, Department of Mechanical Engineering.ORCID iD: 0000-0003-4875-391X
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2013 (English)In: International Journal of Technology Intelligence and Planning (IJTIP), ISSN 1740-2832, E-ISSN 1740-2840, Vol. 9, no 2, 146-164 p.Article in journal (Refereed) Published
Abstract [en]

The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.

Place, publisher, year, edition, pages
Inderscience Enterprises Ltd , 2013. Vol. 9, no 2, 146-164 p.
Keyword [en]
PSS, product-service system, performance measurement, balanced scorecard, performance indicators, product development, cross-functional teams, aerospace.
National Category
Business Administration Applied Mechanics
URN: urn:nbn:se:bth-6845Local ID: diva2:834393
Available from: 2013-11-29 Created: 2013-11-28 Last updated: 2016-09-20Bibliographically approved

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Johansson, ChristianBertoni, Marco
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