Performance measurement framework for product-service systems development: a balanced scorecard approach
2013 (English)In: International Journal of Technology Intelligence and Planning (IJTIP), ISSN 1740-2832, E-ISSN 1740-2840, Vol. 9, no 2, 146-164 p.Article in journal (Refereed) Published
The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.
Place, publisher, year, edition, pages
Inderscience Enterprises Ltd , 2013. Vol. 9, no 2, 146-164 p.
PSS, product-service system, performance measurement, balanced scorecard, performance indicators, product development, cross-functional teams, aerospace.
Business Administration Applied Mechanics
IdentifiersURN: urn:nbn:se:bth-6845Local ID: oai:bth.se:forskinfo880ED715A62051DCC1257C31002551EFOAI: oai:DiVA.org:bth-6845DiVA: diva2:834393