Performance Measurement Framework for Product-Service System Development: A Balanced Scorecard Approach
2013 (English)In: International Journal of Technology Intelligence and Planning (IJTIP), ISSN 1740-2832, E-ISSN 1740-2840, Vol. 9, no 2, 146-164 p.Article in journal (Refereed) Published
The Product-Service System (PSS) paradigm is recognized as a means for companies to increase the value perceived by the customers, thus gaining competitive advantage beyond traditional ‘pure product’ offerings. Researches have shown the necessity to rethink design processes in a PSS context, in order to drive the successful integration of product and service features in early design phases. In the last few years, several new approaches have been proposed, however little attention has been paid on how to translate these approaches into action and on how to evaluate their performances and effectiveness. This paper proposes a framework for analysing the performances in PSS development process using a Balanced Scorecard approach, as a tool to guide the implementation and the evaluation of new methods and tools in the early design phases. The paper starts with discussing the main challenges encountered when designing PSS, and then, adopting an aerospace industry as an example, to propose an application of the Balance Scorecard for the implementation and measurement of PSS development. Finally, the main pros and cons are discussed in relation to strengths and weaknesses of using balanced scorecard in PSS development. The framework developed in this paper can provide a useful guidance for the managers in measuring the performances of the PSS development process.
Place, publisher, year, edition, pages
Inderscience , 2013. Vol. 9, no 2, 146-164 p.
Product-service system, performance measurement, balanced scorecard, knowledge sharing, engineering design, cross-functional teams, aerospace
Business Administration Applied Mechanics
IdentifiersURN: urn:nbn:se:bth-6780DOI: 10.1504/IJTIP.2013.058135Local ID: oai:bth.se:forskinfo68794379C15E68E8C1257BDC0042CF9COAI: oai:DiVA.org:bth-6780DiVA: diva2:834324