Total Quality Management: Aspects of implementation and human resource
Independent thesis Advanced level (degree of Master (One Year))Student thesis
Problem Discussion Total quality management has become a frequently used term in discussions concerning quality. The international and national competitive environment is in a proces of constant change by the globalisation of markets and increased interdependence of economic agents. This process of change has brought increased demands on the organizations compettiveness and the customers have gained a central role in the organizations focus. Total quality management is considered to be an important management philosophy, which supports the organizations in their efforts to obtain satisfied customers. However traditional work practice and management attitudes does not conform with total quality management, which could cause a resistance towards an implementation of total quality management. Purpose The overall aim of this thesis is to study the role and the aspects of the human resource department tasks in regards to an implementation of total quality management. Conclusion The theoretical analysis reveals the implications there are in building a quality cuture. The analyze implies that builing a quality culture would require a matching human resource strategy, which would involve the human resource management, the organizations way of working as well as the human resource policies and practices. In context to this, was it furthermore argued that the literature of total quality management often have a hidden implicit agenda, which call upon a topdown method for the implementation of total quality management. This could underestimate the difficulties, there are in gaining a commitment to continuous improvements in the current pluralistic industrial relation culture. The empirical analysis in the Grundfos Group reveals the different roles of the human resource management and shows that the implementation of total quality management has posed quite a lot of human resource challenges to human resource employees such as, motivating knowledge workers, obtaining employees satisfaction, overcoming communication barriers, solving problems associated with vastness of the organization.
Place, publisher, year, edition, pages
2006. , 66 p.
Total quality management, Human resource management
IdentifiersURN: urn:nbn:se:bth-5853Local ID: oai:bth.se:arkivex757003AB69E95654C12572220049D7ABOAI: oai:DiVA.org:bth-5853DiVA: diva2:833259
UppsokSocial and Behavioural Science, Law