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The Link Between Communication and Information Technology / non-Information Technology Relationship
Blekinge Institute of Technology, Faculty of Engineering, Department of Industrial Economics.
2015 (English)Independent thesis Advanced level (degree of Master (One Year))Student thesis
Abstract [en]

There is a considerable interest in the role of organizational interpersonal relationships regarding communication, in supporting management. The problem stated in our thesis discloses, that one of the hidden reasons for not satisfied IT / non-IT Relationship are difficulties in communication. The cause of these difficulties are: (1) inadequate communication between different organizational units by imposing a variety of purposes and perception of the world from different perspectives. Opportunities of information systems are not fully utilized due to differences in the perception of their mutual roles between IT and non-IT units. (2) IT-related professionals believe that demands on them are too high and beyond the scope of their duties. (3) Non-IT-related professionals, in turn, claim that their use of advanced IT solutions requires the active involvement of the IT. In this thesis we shall analyze stated in topic aspects using as mechanism, the questionnaire, that will be released among the employees representing different organizational levels, because as stated by Labovitz and Rosansky (1997, p. 45, cited in Prieto and Carvalho, 2011) alignment is not only for senior management, it is a universal and alive form of interpersonal interactions. On the basis of the questionnaire given to Polish respondents representing different sectors, the thesis explicates ways in which interactions are aligned or misaligned. The goal of this thesis is to examine selected elements from different maturity models' and questionnaires that concern on ways in which human beings communicate each other in professional world, instead of verification of appropriateness, scalability aspects or replication of any existing alignment model or framework. The thesis explores how the goals of existing and maintaining interpersonal relationships are accomplished through the professional interactions in line business (non-IT) – information technology (IT). The analysis will focus on communication be or not to be concerning on required in IT / non-IT Relationships, skills to provide substantial cooperation and performance towards strategic organizational goals. Explorations and researching approach focus on relationships between information technology and business area, instead of examining and naming this phenomenon as alignment issues. The effective collaboration requires that all parties involved were (1) informed about the progress of the work, the decisions taken and the reasons for them. (2) It is crucial to document requirements of individual departments (division of the project into several phases and set targets for each of them). The problem of communication in cooperation not only affects the relationship between representatives of management, IT and non-IT. It is broader and involves the risk of lack of acceptance among employees of front and back office. Insufficient information on the changes can lead to a lack of confidence in the system, improper use of the implemented solutions and also to reject the effects of the implementation by the staff. Often we say that the reason is the lack of a universal way to achieve a match, but companies differ from each other their business objectives, structure, processes, environments in which they operate and therefore they need different ways to achieve particular IT / non-IT fusion-like perspective and attitude. Many businesses promote and develop an organizational culture based on the promotion of competition and conflict between departments, business units and employees than building a team on the basis of cooperation. Our thesis discusses the degree of achievement communication-based relationship based on multiple angles, using primary data gathered through the questionnaire released among the companies located in Poland. Data from a questionnaire of different companies provide varying support for the proposed relationships.

Place, publisher, year, edition, pages
2015. , 69 p.
Keyword [en]
Alignment, Misalignment, Communication, Organizational Communication, Soft skills, Interpersonal Relationship
National Category
Sociology Business Administration
URN: urn:nbn:se:bth-5450Local ID: diva2:832830
Social and Behavioural Science, Law
+46 760 005 626Available from: 2015-04-22 Created: 2015-03-13 Last updated: 2015-06-30Bibliographically approved

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