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24-timmarsmyndighetens användbarhet
Blekinge Institute of Technology, School of Technoculture, Humanities and Planning.
Blekinge Institute of Technology, School of Technoculture, Humanities and Planning.
2004 (Swedish)Independent thesis Basic level (degree of Bachelor)Student thesis
Abstract [sv]

The communication with government and municipality through Internet has in-creased during the last couple of years. Therefore we have chosen to focus our bachelor thesis in this particularly area and the needs for usable web services for the citizens. In this bachelor thesis we are studying a increasing group users, namely elderly citizens. During the study we have analysed E-governments ser-vices usability through usability tests. The combination of conversations and meetings with individuals, observations of interactions and literature studies give us the opportunity to explore the users needs. The users need is the central in how they understand and interact with the E-government. The web sites we used dur-ing our user tests are all connected with the E-government. Through a analytic study of the information we could make five important design proposals and guidelines, that we suggest are required when e-services are developed for the E-government.

Abstract [en]

Kommunikationen med myndigheter och förvaltningar via Internet har ökat under de senaste åren. Därför har vi valt att fokusera vårt kandidatarbete på detta områ-de, samt på behovet av användbara webbtjänster för medborgarna. I detta kandi-datarbete studerar vi en växande grupp användare, denna grupp är äldre medbor-gare. Under studien har vi analyserat 24-timmarsmyndighetens användbarhet ge-nom användartester. Kombinationen av samtal och möten med individer, iaktta-gelser av interaktioner och litteraturstudier ger oss möjligheten att utforska använ-darnas behov. Behovet hos användarna är det som är centralt i hur de uppfattar och interagerar med 24-timmarsmyndigheten. Webbplatserna vi har använt oss av vid våra användartester har anknytning till 24-timmarsmyndigheten. Genom att analytiskt studera informationen har vi kommit fram till fem viktiga designförslag och riktlinjer, som vi anser behövs när e-tjänster inom 24-timmarsmyndigheten utvecklas.

Place, publisher, year, edition, pages
2004. , 50 p.
Keyword [sv]
Användbarhet, Användartest, 24-timmarsmyndigeten, äldre medborgare 55+, MDI, etnografi, webbdesign
National Category
Production Engineering, Human Work Science and Ergonomics Software Engineering
URN: urn:nbn:se:bth-4547Local ID: diva2:831891
Social and Behavioural Science, Law
Available from: 2015-04-22 Created: 2004-06-02 Last updated: 2015-06-30Bibliographically approved

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School of Technoculture, Humanities and Planning
Production Engineering, Human Work Science and ErgonomicsSoftware Engineering

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