User Involvement in In-house Developed Software: Case Study of a Nigerian Financial Institution
Independent thesis Advanced level (degree of Master (One Year))Student thesis
Over the years, researchers have argued that user friendly and result oriented systems were not necessarily products of participatory user involvement; however there is a degree of user involvement required in the development process of any Information System. The aim of this research is to discover the level of user involvement in in-house software development process in All Nigerian Bank (ANB). We use two research methods - survey and process observation. A survey was conducted for 107 end users and 10 developers (programmers) of 5 selected in-house developed software solutions; we complement our survey with an active observation of a typical software development process. Relative to the five in-house software solutions studied in our reseach; our study reveals that user involvement in the development process on the whole for these five solutions has been 8% participative, 18% representative, 33% consultative and 41% informative. 67% of end user respondents agreed that these specific in-house developed solutions are user friendly while 62% said solutions meet business needs. This result is a clustered representation of the 5 cases as a way of exploring the “normal in-house development process” in ANB We conclude that the level of user involvement relative to business needs and user friendliness is a reflection of a number of factors which include ANB’s business strategy, organizational culture and politics; other factors include weak Nigerian labour laws, low ethical standards and high unemployment rate.
Place, publisher, year, edition, pages
2011. , 46 p.
User Participation, User Involvement, User Centeredness, Participatory Design, Information System, In-house Software
Computer Science Information Systems Software Engineering
IdentifiersURN: urn:nbn:se:bth-3701Local ID: oai:bth.se:arkivexCD4295B126C7FE5CC12579BB002E3CC2OAI: oai:DiVA.org:bth-3701DiVA: diva2:831012
Sefyrin, Ph D Johanna
Contact Mobile PhoneNo : +23480679824502015-04-222012-03-082015-06-30Bibliographically approved