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Kommunikation om kommunikation: medarbetares upplevelser av vad som påverkar kommunikationen mellan dem och deras chef
Blekinge Institute of Technology, School of Management.
Blekinge Institute of Technology, School of Management.
2009 (Swedish)Independent thesis Basic level (degree of Bachelor)Student thesisAlternative title
Communication about communication : co-workers experiences of what affects the communication between them and their manager (English)
Abstract [sv]

Our study aimed at gaining insight of co-workers experiences of different factors that affects the verbal communication and leads to dialogue and misunderstanding between co-workers and their managers. The empirical material was gained from semi-structured interviews with co-workers at various departments within the same organization. We used a hermeneutic interpretive approach and our data was analyzed concerning different factors affecting communication. The result has been interpreted using the theories of deliberative conversations and dialogue competence. We have also used Illeris theory of learning. The result shows a number of factors that affects communication between co-workers and managers. These are: mental and physical distance, workload and stress, ability to listen, ability to understand other people’s experiences, ability to adapt to a situation and ability to verbally express themselves clearly.

Abstract [en]

Vårt syfte med studien var att söka förståelse för medarbetares upplevelser av vad som påverkar den verbala kommunikationen, och leder till dialog samt missförstånd, mellan dem och deras chefer. Studien har en hermeneutiskt tolkande ansats. Vi samlade in datamaterialet med hjälp av halvstrukturerade intervjuer. Informanterna arbetar på olika avdelningar inom samma förvaltning. Resultatet har tolkats med hjälp av teorierna om deliberativa samtal och dialogkompetens. Vi har även använt Illeris teori om lärande. I resultatet presenteras faktorer som påverkar kommunikationen mellan medarbetare och chef. Dessa är: mentala och fysiska avstånd, arbetsbelastning och stress, förmågan att lyssna, förmågan att förstå samtalspartens upplevelser, förmågan att anpassa sig till situationen samt förmågan att kunna uttrycka sig tydligt verbalt.

Place, publisher, year, edition, pages
2009. , 31 p.
Keyword [sv]
deliberativa samtal, dialog, dialogkompetens, lärande, medarbetare och chefer, missförstånd, verbal kommunikation
National Category
Other Social Sciences not elsewhere specified
URN: urn:nbn:se:bth-3605Local ID: diva2:830915
Social and Behavioural Science, Law
Available from: 2015-04-22 Created: 2009-12-29 Last updated: 2015-06-30Bibliographically approved

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