Change search
ReferencesLink to record
Permanent link

Direct link
An IT Service Taxonomy for Elaborating IT Service Catalog
Blekinge Institute of Technology, School of Computing.
2009 (English)Independent thesis Advanced level (degree of Master (Two Years))Student thesisAlternative title
An IT Service Taxonomy for Elaborating IT Service Catalog (Swedish)
Abstract [en]

In this thesis, I, as the author, have tried to propose a methodology for establishing IT service taxonomy in order to elaborate IT service portfolio and IT service catalog. As a core part of my thesis, IT service taxonomy has been discussed to manage IT services in an efficient way in the small and medium sized enterprises The small and medium sized enterprises can use the categories and sub categories of this taxonomy to define their service catalog and portfolio. In that regards, a list of IT services has been identified from the industries and has been used to define the IT service taxonomy.

Place, publisher, year, edition, pages
2009. , 144 p.
Keyword [en]
: IT Service Taxonomy (ITST), IT Service Management (ITSM), Service Level Management (SLM), IT Infrastructure Library (ITIL).
National Category
Software Engineering
URN: urn:nbn:se:bth-3440Local ID: diva2:830746
Available from: 2015-04-22 Created: 2010-01-04 Last updated: 2015-06-30Bibliographically approved

Open Access in DiVA

fulltext(4553 kB)612 downloads
File information
File name FULLTEXT01.pdfFile size 4553 kBChecksum SHA-512
Type fulltextMimetype application/pdf

By organisation
School of Computing
Software Engineering

Search outside of DiVA

GoogleGoogle Scholar
Total: 612 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 98 hits
ReferencesLink to record
Permanent link

Direct link