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DATORSTÖD FÖR ARBETE: KONSEKVENSER FÖR VAL AV AFFÄRSSYSTEM En studie av en service- och supportavdelning
Blekinge Institute of Technology, School of Technoculture, Humanities and Planning.
Blekinge Institute of Technology, School of Technoculture, Humanities and Planning.
2004 (Swedish)Independent thesis Basic level (degree of Bachelor)Student thesis
Abstract [sv]

This report is focusing on problems with introducing standard enterprise resource planning systems (ERP) in businesses. A study has been carried out on a service and support department at a Swedish heat metering company, SVM North Node. The study aims to help the company become a better customer in choice and customization of a new ERP system. We make a description of the department studied and the work carried out there, on the basis of learning, knowledge and cooperation. As a final point we present some ideas on how computer systems could support their work, hoping that this will result in them making adequate demands on a new ERP system.

Abstract [en]

Den här rapporten fokuserar på problem med införande av affärssystem i företag. En studie har utförts på service- och supportavdelningen på ett svenskt elektronikföretag, SVM North Node. Med arbetet hoppas vi tillföra insikter som gör avdelningen och företaget till en bättre kund i sitt val och anpassande av affärssystem. I rapporten beskriver vi avdelningen och det arbete som utförs där i ljuset av lärande och kunskap. Slutligen presenterar vi några idéer för hur datorsystem skulle kunna stödja deras arbete. Syftet med detta är att de ska kunna ställa adekvata krav på ett nytt affärssystem.

Place, publisher, year, edition, pages
2004. , 41 p.
Keyword [sv]
computer support, enterprise resource planning systems (ERP), service and support department, participatory design, datorstöd, affärssystem, service och supportavdelning
National Category
Computer Science Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:bth-3269Local ID: oai:bth.se:arkivex1C369A6BE7DB0188C1256EA3003F72F3OAI: oai:DiVA.org:bth-3269DiVA: diva2:830570
Uppsok
Technology
Supervisors
Note
Ida Järvliden, ida_jervliden@hotmail.com Stefan Rydin, rydinstefan@hotmail.comAvailable from: 2015-04-22 Created: 2004-05-29 Last updated: 2015-06-30Bibliographically approved

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Computer ScienceProduction Engineering, Human Work Science and Ergonomics

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf