Det systematiska kvalitetsledningssystemet i praktiken: - En studie om implementering av det systematiska kvalitetsledningssystemet inom hemvårdsförvaltningen i Halmstad kommun
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
The aim of this study is to through managers in eldercares deskriptions of the systematic qualityleadingsystem examine the implementation process of this system in the eldercare in the municipality of Halmstad.
In this paper the background explains elderly care and social work context, leadership in change and implementation processes. The theoretical frame illustrates Vedungs implementation theory and Webers model of bureaucracy
To collect empirical data for this study, a qualitative research design was used in which eleven managers within Halmstads municipality home care management stood as respondents.
The respondents highlighted a variety in the use of the systematic quality management system tool. The result describes that several obstacles were experienced in the use of the systematic quality system.
Based on the descriptions the respondents gives of the implementation process of the systematic quality management of Halmstad municipality home care management, the conclusion can be drawn that the implementation process has not resulted in the employees making use of systematic quality management in practice. The systematic quality management system that will ensure the quality of the care work is thus used to a limited extent.
Place, publisher, year, edition, pages
2015. , 66 p.
Implementering, Ledarskap, Socialt arbete, Kvalitet
IdentifiersURN: urn:nbn:se:hh:diva-28862OAI: oai:DiVA.org:hh-28862DiVA: diva2:827537
Jonasson, Mikael, Universitetslektor
Staland Nyman, Carin, Universitetslektor