Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Chefers förmåga att hantera emotioner i samband med en gisslantagning
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Social and Psychological Studies.
2015 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 80 credits / 120 HE creditsStudent thesisAlternative title
Leaders' ability to handle emotions during a hostage-taking (English)
Abstract [sv]

Syftet med studien var att bidra till en djupare förståelse för de mest centrala aspekterna av emotionshanteringen i gisslandramat och hur cheferna hanterade sina egna och andras emotioner under denna händelse. Det empiriska materialet byggde på fjorton intervjuer med chefer i olika befattningar och med skiljda organisationstillhörigheter inom olika krishanteringsorganisationer. Krishanteringsorganisationer är avsedda att hantera kriser som uppstår i samhället. Intervjuerna analyserades enligt en grundad teoriansats. Resultatet visade att när aktörer inom en krishanteringsorganisation möter en antagonistisk stressor (orsakad av människan) har två typer av emotionella normer betydelse. Dessa två normer kallades för ”emotionellt styrande system”. De är i normala fall latent inbyggda i det dagliga arbetet i verksamheterna men i denna akuta händelse kunde de observeras genom att rama in aktörernas emotionshantering. Den första normen kunde förklaras som ”fokus på uppgiften och låt inte emotioner störa”. Den andra normen sattes igång ungefär samtidigt och förklarades som ”tillhandahåll arbetsgruppen fysisk och psykisk trygghet”. Det emotionellt styrande systemet har en lång historia i organisationskulturen och förs vidare genom sociala processer. Resultatet kan antas vara kännetecknande utifrån yrkesgrupper som hanterar påfrestande arbetsuppgifter. Det skulle därför vara intressant att redovisa studien i utbildningssammanhang för de organisationer som hanterar kriser i samhället.

Abstract [en]

The purpose of this study was to contribute to a deeper understanding of the key aspects of emotion management during the hostage-taking and how managers handled their own and others' emotions through this event. The empirical data consisted of fourteen interviews with leaders in various positions and with separated organizational affiliations in various crisis management organizations. These kinds of organizations are intended to deal with crises that arise in society. The interviews were analyzed using a grounded theory approach. The results showed that when agents in a crisis management organization meet an antagonistic stressor (caused by man) two types of emotional norms are of importance. These two norms were called “emotional ruled system”. They are normally latent embedded in the everyday interactions but in acute, potentially dangerous situations they will be observed by framing the leaders' emotion handling. The first embedded norm could be explained as "focus on task and do not let emotions interfere". The second norm begins to operate simultaneously, and can be summarized as “provide the task force with maximum physical and psychological security”. The emotional ruled system has a long history in organizational culture and is passed on through social processes. The result can be assumed to be characteristic for professionals who handle demanding tasks. It would therefore be interesting to report the study in educational contexts for these professionals.

Place, publisher, year, edition, pages
2015. , 38 p.
Keyword [en]
Hostage-taking, response organizations, emotions, emotion management, stress
Keyword [sv]
Gisslantagning, krishanteringsorganisationer, emotioner, emotionshantering, stress
National Category
Psychology
Identifiers
URN: urn:nbn:se:kau:diva-36661OAI: oai:DiVA.org:kau-36661DiVA: diva2:824896
External cooperation
Försvarshögskolan i Karlstad
Subject / course
Psychology
Educational program
Master Programme in Psychology with Emphasis on Cognitive Behavioural Therapy (CBT) (120 ECTS credits)
Supervisors
Examiners
Available from: 2015-06-23 Created: 2015-06-22 Last updated: 2015-06-23Bibliographically approved

Open Access in DiVA

fulltext(378 kB)117 downloads
File information
File name FULLTEXT01.pdfFile size 378 kBChecksum SHA-512
f9836ca58803176e0e3c7f26e0cef1957a8062d1dc0d05b8d71e3c72f760c15c378448352636f1b92d385c61823db57a4232408d6971955b47e779bf80795c07
Type fulltextMimetype application/pdf

By organisation
Department of Social and Psychological Studies
Psychology

Search outside of DiVA

GoogleGoogle Scholar
Total: 117 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 112 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf