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Tyst yrkeskunnande på Negotium: - En kvalitativ fallstudie av ett konsultföretag
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Educational Sciences, Department of Education.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Educational Sciences, Department of Education.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Denna studie syftar till att inom fältet knowledge management, samt ur ett situerat lärandeperspektiv, skapa en ökad förståelse för hur medarbetares tysta yrkeskunnande synliggörs, delas, integreras och reproduceras i organisationen. För att möjliggöra undersökandet av detta syfte har tre frågeställningar definierats;

  • I vilka situationer synliggörs tyst yrkeskunnande?
  • Hur delas tyst yrkeskunnande?
  • Vilken roll spelar organisationskulturen för delande av tyst yrkeskunnande?

Det empiriska materialet har samlats in genom nio semistrukturerade intervjuer på det undersökta fallföretaget. Resultatet från intervjuerna har analyserats med utgångspunkt i Säljös (2005) situerade lärandeperspektiv, Alvesson & Kärremans (2001) modell Four Knowledge Management Approaches samt Nonaka & Takeuchis (1995) SECI-modell.

Studiens resultat visar att det förekommer tyst yrkeskunnande i verksamheten och att detta kunnande i stor utsträckning handlar om organisationskännedom, relationsmässiga kunnanden samt identifiering med förebilder. Vidare visar resultatet att det tysta yrkeskunnandet främst synliggörs, delas och reproduceras genom social interaktion där medarbetare får möjligheten att interagera med kollegor från olika delar av verksamheten. Resultatet visar också att tyst yrkeskunnande utvecklas i takt med att erfarenheten växer och att kunnandet är en form av erfarenhetsbaserad kunskap. Studien visar också att organisationskulturen har stor inverkan på delandet av det tysta yrkeskunnandet, som främjas genom en tillåtande kultur där delandet av kunskap uppmuntras och integreras i verksamheten i form av en levande coachingkultur.

Abstract [en]

The purpose of this study is to, within the field of knowledge management as well as from a situated learning perspective, create a better understanding of how employees tacit knowing is being made visible, shared, integrated and reproduced within the organization. To further specify the purpose of this study the three following questions have been created;

  • In what situations are tacit knowing being made visible?
  • How is tacit knowing shared?
  • What role does the organizational culture have when tacit knowing is shared?

The empirical data has been collected through nine semi-structured interviews at the examined company. The results of the interviews have been analysed on the basis of Säljö’s (2005) situated learning-perspective, Alvesson & Kärreman’s (2001) model Four Knowledge Management Approaches and Nonaka & Takeuchi’s (1995) SECI-model.

The results of this study show that tacit knowing exists within the company and that this knowing is focused around organizational knowledge, interpersonal skills and the identification with role models. Furthermore, the results show that tacit knowing is mostly made visible, shared and reproduced through social interaction where employees have the opportunity to interact with colleagues from different parts of the organization. The study also shows that tacit knowing grows with experience and that it is a form of experience-based knowing. The study also shows that organizational culture has a major impact on the sharing of tacit knowing, promoted by an allowing and supportive culture in which the sharing of knowledge is encouraged and integrated into the organization in the form of a live coaching culture.

Place, publisher, year, edition, pages
2015. , 54 p.
Keyword [en]
tacit knowledge, tacit knowing, knowledge sharing, knowledge management, situated learning
Keyword [sv]
tyst kunskap, tyst yrkeskunnande, kunskapsdelning, knowledge management, situerat lärande
National Category
Work Sciences
Identifiers
URN: urn:nbn:se:uu:diva-256082OAI: oai:DiVA.org:uu-256082DiVA: diva2:824573
Subject / course
Adult and Working Life Education, Advanced Course C
Supervisors
Examiners
Available from: 2015-06-23 Created: 2015-06-22 Last updated: 2015-06-23Bibliographically approved

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