Empowering employees through communicative leadership
2015 (English)In: Organizational and Strategic Communication Research: European Perspectives II / [ed] Melo, A. D., Somerville, I., & Goncalves, G., Braga: CECS - Centro de Estudos de Comunicação e Sociedade Universidade do Minho , 2015, 1, 85-110 p.Chapter in book (Refereed)
In 21st century organizations, the need for empowering approaches to leadership, such as coach and facilitator of dialogue has been advocated and the traditional command- and control-management challenged. A concept characterized by dialogue and inclusive and responsive forms of communication as well as involvement in decision-making is “communicative leadership”, used since a decade in Swedish private and public organizations. This study analysed how leaders perceive the contribution of communicative leadership to employee empowerment in a multinational business organization. Findings illustrate that leaders’ communication strategies in relation to employee participation, engagement and empowerment diverge in important ways. A communicative leadership strategy including an informal bottom-up approach involving dialogue and responsive communication behaviours invited employees to make their voices heard and participate in decision-making, and thus contributed to a higher level of employee empowerment. The findings of this study contribute to extend and modulate previous research on the outcomes of leaders’ communication, particularly transformational leadership communication behaviours. A communication-based conceptualization of employee empowerment is contributed, including employees’ abilities to voice concerns, influence work in dialogue and take individual action.
Place, publisher, year, edition, pages
Braga: CECS - Centro de Estudos de Comunicação e Sociedade Universidade do Minho , 2015, 1. 85-110 p.
Communicative leadership, Employee empowerment, Employee engagement
IdentifiersURN: urn:nbn:se:miun:diva-25195Local ID: DEMICOMISBN: 978-989-8600-36-3 (e-book)ISBN: 978-989-8600-39-4 (impresso)OAI: oai:DiVA.org:miun-25195DiVA: diva2:823772
FunderKnowledge Foundation, 2010-0226