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Medlares egenskaper: Hur påverkas förhandlingsparterna av medlarens envishet och tålamod?
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
University of Gävle, Faculty of Education and Business Studies, Department of Business and Economic Studies.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Sustainable development
The essay/thesis is partially on sustainable development according to the University's criteria
Abstract [en]



The Mediator’s Qualities - How are the negotiating parties effected by the

mediator's persistence and patience?


Final assignment for Bachelor Degree


Johanna Strandberg and Emma Hjalmarsson


Jens Eklinder Frick and Jonas Molin


May 2015


Our aim is to create a greater understanding of the negotiating parties'

experience of the mediator's persistence and patience.


We have chosen a deductive approach that we have based our empirical data

on already existing research. Theoretical material has been gathered through

literature, theses and scientific articles. With the background to our aim, we have

chosen to use a qualitative approach where we have interviewed ten people who have

been in contact with a real estate agent the last 24 months. The empirical data was

then analysed and discussed in our analysis and conclusion.

Result & Conclusions:

We have found that the mediator's persistence and patience

affect negotiating partners in various ways. Patient is seen as a positive quality while

persistence can be perceived as negative. Our survey shows that when persistence and

patience are combined, the result is successful. Our survey also showed that the main

characteristics of the mediator were not at all persistence and patience, which earlier

research has shown, but instead it was nice, impartial and knowledgeable.

Suggestions for further research:

What we think would be interesting for further

research is to investigate the mediator's perspective because we only looked at the

negotiating parties' perspective. We would encourage further research on qualities in

general and also on the specific persistence and patience because we fount that it was

a limited amount of research based on these qualities.

Contribution of the thesis:

The contribution of this study is that it has created a

larger understanding for the characteristics that negotiation parties perceive as

important for a real estate agent. This can be beneficial for real estate agents to know

what properties the parties prefer and how they should act in their efforts to make the

parties satisfied.

Key words:

Negotiation, mediation, characteristics, persistence, patience.

Place, publisher, year, edition, pages
2015. , 53 p.
Keyword [en]
Negotiation, mediation, characteristics, persistence, patience.
National Category
Business Administration
URN: urn:nbn:se:hig:diva-19628Archive number: FE1: 94/2015OAI: diva2:821035
Subject / course
Business administration
Educational program
Real estate brokering
Available from: 2015-06-30 Created: 2015-06-14 Last updated: 2016-01-05Bibliographically approved

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