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Stötta varandra för att kunna stötta andra: En socialpsykologisk studie om socialsekreterares upplevelse av sin arbetssituation
Halmstad University, School of Health and Welfare.
Halmstad University, School of Health and Welfare.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Socialsekreterare är en yrkesgrupp med stora påfrestningar emotionellt och ärendemässigt. Enligt tidigare studier har belastningen på socialsekreterare de senaste tio åren ökat. Syftet med denna studie är att få en ökad förståelse för hur socialsekreterare upplever sin arbetssituation. Utifrån ett hermeneutiskt perspektiv belyses vilka emotioner som uppkommer i arbetet och hur socialsekreterare hanterar dessa samt vilken betydelse socialt stöd har för hur de uppfattar sin arbetssituation. Studien bygger på en sammansatt metod bestående av kvalitativa intervjuer och textanalys. De fem socialsekreterare som intervjuats arbetar inom socialtjänstens barn- och ungdomsavdelning. Analysen är utförd utifrån fyra teman: emotioner och emotionellt arbete, yrkesroll och yrkesidentitet, sociala relationer, socialt stöd och responsivitet samt byråkrati. Förutom analys av materialet från intervjuundersökningen analyseras en debattartikel av Pia Tham från DN debatt och tre repliker på denna. I resultatet framkommer att stöd från chefer och kollegor är avgörande för att uppleva sin arbetssituation som hanterbar och arbetet som positivt. Socialsekreterare som känner ett gott socialt stöd på arbetsplatsen mår bra i sitt arbete och känner yrkesstolthet medan de som inte upplever tillräckligt socialt stöd upplever mer negativ stress, uttrycker hälsoproblem och vill lämna sitt arbete.

Abstract [en]

Social workers are a professional group of workers that deal with emotional strains on a daily basis. According to previous studies the workload of social workers has increased within the last ten years. The aim of this study is to increase the understanding of how social workers perceive their work situation. Based from a hermeneutic perspective, the emotions that appear in the workfield and how social workers handle those emotions are highlighted, as well as the importance social support has on how they perceive their work situation. A mixed method consisting qualitative interviewes  and text analysis is used. The five social workers that are interwiewed are working within the children social services and youth department. The analysis is based on four themes; emotions and emotional work, professional role and professional identity, social relations, social support and responsivity, and finaly bureaucracy. In addition to analysing the material from the interwiews a debate article of Pia Tham from DN debatt has been analysed as well as three replications of this article. The result reveals that support of managers and colleagues  is essential for social workers to percieve their work situation as manageable and work as positive. Social workers who experience strong social support in their workfield feel good and useful about their job, and they look up to their profession with pride, while on the other hand, those that do not experience a proper social support feel more of the negative stress, express more health problems and wants to leave their work.

Place, publisher, year, edition, pages
2015. , 54 p.
Keyword [en]
Social worker, work strategy, emotions, professional role, bureacracy, social support
Keyword [sv]
Socialsekreterare, socialt stöd, arbetsstrategi, emotioner, yrkesroll, byråkrati
National Category
Social Psychology
Identifiers
URN: urn:nbn:se:hh:diva-28479OAI: oai:DiVA.org:hh-28479DiVA: diva2:819405
Subject / course
Social Psychology
Supervisors
Examiners
Available from: 2015-06-10 Created: 2015-06-10 Last updated: 2015-06-10Bibliographically approved

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Lisas & Arabelas kandidatuppsats(504 kB)146 downloads
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CiteExportLink to record
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